Pride Auto Body - Van Nuys (Oxnard St.)

Your customer service is exceptional. The repairs were done well. It was an easy process and best of all I felt like they care about my satisfaction.

Very thorough and efficient communication. I appreciate the kind and professional service received the minute I walked in and the staff that worked with me. Althena is excellent!

Good people and service. Thanks Eric. Hopefully no more accidents otherwise i Will be back.

Repairs to my car where handled in a very professional manner. Valerie de la rosa was a gem and was informative as well as efficient. She is an excellent employee. Barry T. Harlan

Great customer service!

I would like to take this time to commend two of your employees.it is extremely important that the person who first greets your customers has a positive, pleasant, friendly attitude. This person is Mooshy Ghasedi. I have encountered this experience twice with Mooshy and while waiting for paper work etc to get done. She is most definitely an asset to your company. She smiles, multi tasks and no matter how busy or hectic things get she has always been courteous, pleasant and takes care of the customer in a very efficient way. She is never rude, or negative when responding to a question. It is a pleasure speaking with her always. Even on the phone, she calls you by your name and is very respectful and professional. Her boss, Valerie DeLa Rosa, should be made aware of Mooshy's talent if she is not already aware and she should be recognized as a good role model for others in your company. The next employee is Andrew Cusolito. He too is an assest to your company. He is competent in what he does. He has always been pleasant, a smile on his face and a good attitude. He demonstrates the customer comes first. He listens to the concerns you have and makes sure that all concerns are addressed and they get done to the customers satisfaction. He does not rush you, takes his time and tries his hardest to get your vehicle repaired in the promised time if not sooner as was the case for me this week. I could not pick up my car on Friday at 5PM due to religious reason so he got it done on Thursday in the afternoon which I truly appreciated. I don't know who his boss is, however Andrew too should be recognized as a leader and good example for others. If you have any way of acknowledging these two employees in your company I would suggest this be done. They are terrific . Thank you for having these two fabulous people in your company. Maxine A

Wonderful customer service!

Honestly, I was blown away by my experience at Pride Auto Body. The customer service rivaled what you get at the Four Seasons. My car looks as good as new, I loved the emailed updates I received throughout the process, and the complimentary car wash/detailing was a very nice touch. I will definitely be recommending you guys to my friends. Hopefully I won't have another wreck anytime soon but if I do I'll be coming back

Valerie is a great manager excellent communicator excellent service person your records will indicate I am a returning customer that should speak volumes the crew is also top rate and always feel that the product they deliver is first rate

YES, ???? EVERYBODY WAS VERY PROFESSIONAL & KIND. I THINK YOU ALL DID A GREAT JOB. THANK YOU TO EVERYONE @ PRIDE ???? Linda W

Amazing

Everyone I dealt with was extremely friendly, kind and gave the appearance that they truly cared about the quality and repair of my vehicle. I have been coming to pride/Oxnard for many years and will always continue to be a loyal customer and I will refer them to anyone needing auto body repair.

Manuel was excellent

This is my second time using Pride auto body and the experience again was just wonderful. I can't sing your praises enough. The customer service was excellent. I was kept fully updated on the status of my car throughout the process. And all the work on my car was done impeccably.

Very good service I really thank you for all your service from fixing my car to customer service

Your customer care is great. I appreciate the service your manager.

Took a little bit more then expected on the repairs but they were great at communicating any issues.

You are indeed fortunate to have a Manager like Valerie. Epitome of CUSTOMER SERVICE EXCELLENCE...Just FANTASTIC.....Can't say enough. She ramrodded whole process from start to finish, put up with insurance carrier indecision and produced an outcome beyond my wildest dreams....PLEASE MAKE SURE YOU RECOGNIZE VALERIE for her tireless efforts for a great outcome for us.......BTW, LOVE your coffee machine......Class act for a real class enterprise

Everyone was great. Especially Andrew. My car looks as good as new. I will definitely recommend Pride to family and friends in the future. Thanks again!

Valerie was AMAZING... The front desk people were AMAZING... Having owned service businesses for the last 35 years I KNOW how hard it is to instill “pride” (sorry) and “ownership” .. into employees .... You’ve managed to do it from top to bottom and back to top. KUDO’S... the work was great - but feeling like you are dealing with people who CARE... is #****. And you guys do ! THANK YOU!!!!