Joshua S.
Vehicle Make : BMW
The repair itself looks good. Scheduling the repair was ridiculously complicated. I scheduled an appointment via internet... which then resulted in a series of phone calls from the scheduling company who first said that the time would work, then they called back to say it wouldn't work, then I was shuffled from one rep to another until they admitted that they really didn't know what times were available, then they finally figured it out while I was on hold. These people are idiots. They are not helping you.
Otherwise, all is well.
Robert M.
Vehicle Make : Cadillac
Excellent workmanship with excellent followup on progress of the repairs. I dealt with Julian who couldn't have been more cooperative towards my needs beyond the repairs. Thank you...Robert M
Christina C.
Vehicle Make : BMW
Fantastic team!!!! Love how you guys send updates to let your customers know the status of their car and what's being done.
Keep up the good work!!!
Michael V.
Vehicle Make : Lexus
Julian was very cordial, helpful and informative.
Dudley Z.
Vehicle Make : Toyota
Nothing NEGATIVE
EVERYTHING EXCELLENT
**** L.
Vehicle Make : Mercedes
The Pride team did everthing they said would happen in the repair of my car.
This includes e-mail updates, the staff calling and providing status.
The management is great and the front desk is especially good as they go out of their way to accomidate. I would never go anywhere else when needing work on my vehicles
Leslie S.
Vehicle Make : Lexus
Your customer service really **** :( I'm sure I will never use your body shop again for that reason N I will make sure I Address this to Keyes Lexus that referred me to you guys
Audrey C.
Vehicle Make : Mercedes
The staff is friendly, knowledgeable, and professional. I particularly admire the fact that I was kept informed regarding the progress of the repairs on my car. I was confident that I was dealing with a competent company. Thank you for a job well done!
Carol O.
Vehicle Make : Lexus
Staff was courteous & professional. However
we were disappointed that the damage to the right
side underliner caused by accident
was not noted at time of estimate.
We have seen the paint job of bumper in day
light yet as we picked car up at 5:30 pm today
Donald G.
Vehicle Make : Toyota
Everybody was friendly and helpful. Communication was excellent, both in house and over the internet. Work was done on time.
Thank you.
Yvonne B.
Vehicle Make : BMW
The team at pride are incredible! Great service, great staff and GREAT communication!
Ghazaleh F.
Vehicle Make : Toyota
From the moment I stepped into Pride I was very happy with my decision in bringing my car there. Jerry was excellent from the beginning when he took in my car, to the moment he handed over the keys. He made sure everything was ok and that I was satisfied. I would recommend Pride to everyone I know! Also I love receiving email updates!
Jean C.
Vehicle Make : Mercedes
Again, I was pleased with the recent repair which was not accident related fortunately.
Both Jerry and Adrianna were very helpful and kept me posted.
Thank you and wishing everyone at Pride a Happy, Healthy and Prosperous New Year 2013.
Igor S.
Vehicle Make : Volkswagen
Best experience
Cheryl L.
Vehicle Make : Nissan
This repair took too long. The GEICO adjuster approved the repairs on 11/12 and estimated two weeks. The actual repair took over five weeks. I still don't understand how a 2010 Nissan would be such a challenge to get parts quickly that also fit properly. We had delay after delay regarding parts and the estimated completion date changed many times. This made the experience very frustrating.
Jimmy T.
Vehicle Make : Mercedes
Good experience. Valencia pride auto needs some help. I've been to both places and the van Nuys is far better.
Jean C.
Vehicle Make : Mercedes
I am very satisfied with my recent repair experience with you. Both Jerry and Adriana kept me posted thruout the whole time by phone and emails. If they had to contact my insurance co. for additional approvals they would advise me to keep me updated on the progess of the repairs. I couldn't have a better team behind me looking after my best interests. So thank you and the whole Pride Auto Body team.
Evelyn H.
Vehicle Make : Chevrolet
Jerry & front desk receptionists gave me all the information they were very professional they did a excellent job, thank u.
Barbara W.
Vehicle Make : Pontiac
The contact via e-mail vs. phone was not as immediate or convenient as it could have been...when I arrived to pick up my car after 5 p.m. I was told it was in for a wash and would take no more than 20 minutes; it took closer to 45 minutes.
Jeff M.
Vehicle Make : Honda
Some of the communication is inconsistent. I got three different times to pick up my car from three different sources (2 employees, **** e-mail), but this is a minor complaint. I think you did a nice job especially considering how unprofessional the insurance adjustor from AAA behaved.
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