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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 67 reviews 66%
4 star 15 reviews 15%
3 star 2 reviews 2%
2 star 4 reviews 4%
1 star 13 reviews 13%
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(All Vehicle Makes)
Kailey C.
Vehicle Make : Ford
4 out of 5
2/16/2018
Can honestly say I’ve never gotten such good service at an auto repair shop. I would definitely choose Service King again if the need occurs.
E C.
Vehicle Make : GMC
5 out of 5
2/13/2018
Great service! Keisha is very sweet and pleasant. John kept me informed of the progress of my vehicle and it was finished in a very timely manner! Great job!!
Laura C.
Vehicle Make : Honda
2 out of 5
2/11/2018
The full extent of the repairs were not identified until the day I was to receive my car. The body work was fixed with complete satisfaction but the mechanical repairs were not identified right away despite the fact that I noted my concerns with the alignment when dropping the car off. As a result, I did not receive my car until over 5 weeks after the initial drop off. Ultimately, Kevin listened to all of my concerns & acknowledged the miscommunication & extensive delays. He did a great job of service recovery & noted corrective action moving forward. Kevin is definitely an asset to your organization.
Ciara C.
Vehicle Make : Kia
5 out of 5
2/10/2018
Overall, great customer service!!
Bernadette G.
Vehicle Make : Chevrolet
5 out of 5
2/10/2018
Great communication as to progress and explanation of delays. Very friendly.
Tammy T.
Vehicle Make : Tesla
5 out of 5
2/6/2018
Work was done well and on time. Frequent text updates were appreciated. A very good experience.
Sandra A.
Vehicle Make : Ford
5 out of 5
2/3/2018
They do the work more fast what I expected. I received updates by text ... Was wonderful thank you
Jeffrey S.
Vehicle Make : Ford
4 out of 5
2/3/2018
Service King changed my life.
Mary M.
Vehicle Make : Chevrolet
5 out of 5
2/2/2018
Thank you for the good communication
Stephon H.
Vehicle Make : Chevrolet
5 out of 5
2/1/2018
John was very nice to work with. He kept me updated on progress and was there to answer any questions. Bob was also quick and thorough. The repairs are the best Inhave ever seen. Thanks everyone.
Frank A.
Vehicle Make : Subaru
5 out of 5
1/31/2018
Your team delivered it excellent service, they kept me up-to-date all throughout the process. They were very professional and courteous and answered all questions to my satisfaction. Very good customer care. I would definitely recommend your shop to others.
John H.
Vehicle Make : Lexus
5 out of 5
1/30/2018
Thank you so much for the great care and attention to detail.
Carla K.
Vehicle Make : Ford
5 out of 5
1/24/2018
Loved the regular updates Thank you!
Robin C.
Vehicle Make : Toyota
4 out of 5
1/24/2018
Excellent service and follow up by the service department despite 2 days when your phone system went down and John was unable to communicate with me on a timely basis. Work was finished a week before the estimated time. I want to commend Keisha Nix on her efficiency and follow up. I never spoke to the Geico estimator to review the estimate; it just appeared in the mobile app. I would have appreciated a conversation. Otherwise, I am happy with the repairs.
Jose P.
Vehicle Make : Toyota
4 out of 5
1/23/2018
If I'm ever in a pickle Service King, used to be Gates Auto, is my guaranteed place to go to!
Amanda J.
Vehicle Make : Lexus
5 out of 5
1/20/2018
John handled everything! He did such a great job remaining my vehicle. I would definitely recommend John and Service King so everyone I know.
Norine D.
Vehicle Make : Ford
5 out of 5
1/12/2018
Everyone was so friendly and helpful. I felt very confident that it would be done until you ycorrectly and look great and it does! Thank you all very much. I will definitely recommend Service King in the future.
David R.
Vehicle Make : Tesla
5 out of 5
1/9/2018
Outstanding service! Great communication! Thank you!
Latricia S.
Vehicle Make : Ford
3 out of 5
1/6/2018
Work is lovely but it took 3 weeks to finish
Richard L.
Vehicle Make : BMW
5 out of 5
12/21/2017
Kevin was great to work with. He kept me up-to-date through the entire repair process. I’ll definitely be recommending Service King.

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