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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 67 reviews 66%
4 star 15 reviews 15%
3 star 2 reviews 2%
2 star 4 reviews 4%
1 star 13 reviews 13%
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(All Vehicle Makes)
Theresa J.
Vehicle Make : Mazda
5 out of 5
8/9/2017
Service was very fast, efficient, friendly, and kept me informed throughout the entire process.
Erin B.
Vehicle Make : Toyota
5 out of 5
8/8/2017
Everything was perfect. Thank you for cleaning my car too !
Andrew W.
Vehicle Make : Hyundai
5 out of 5
8/8/2017
Service King completed all the needed work and kept me knowledgeable and updated through the whole process, I was very satisfied with the process and the work they did
Deborah M.
Vehicle Make : Chevrolet
4 out of 5
8/1/2017
I can't say enough about the exceptional service and friendly people at Service King. From the moment they pucked my car up at the scene of the accident in Buffalo and towed it back to Rochester for me they kept me informed of thier progress. The car was finished when they said it would be and was cleaned inside and out when I picked it up. Seemless transaction. I'm not kidding, everyone I spoke with at Service King was so nice and so happy to help.
Erik P.
Vehicle Make : Nissan
5 out of 5
7/29/2017
Brandon and Jeff were very nice to deal with and the car was done when it was scheduled for completion.
Todd S.
Vehicle Make : Ford
5 out of 5
7/28/2017
Great job! Excellent communication, I enjoyed the texts
Steven R.
Vehicle Make : Hyundai
4 out of 5
7/20/2017
This was my first time using Service King and I was very impressed. Everyone was so helpful. Jim was outstanding and kept me up to date through the whole process. Picked up my car and was surprised to see it had been cleaned and detailed...Wow! Thank you so much for making my accident repair a great experience.
Jim G.
Vehicle Make : Subaru
4 out of 5
4/15/2017
I think Jim was wonderful. He kept me informed on how things were going, he was responsive to my calls and questions. The quality of your work is wonderful. I won't hesitate to visit again when my vehicles need repair work! Thank you.
John E.
Vehicle Make : Kia
1 out of 5
4/10/2017
Had to bring car back for break noise parking break still not right however I will still bring my cars to you
Mary M.
Vehicle Make : Hyundai
5 out of 5
4/1/2017
They did an amazing job from start to finish.
Charles P.
Vehicle Make : Toyota
4 out of 5
3/23/2017
Quite possibly the best car repair experience I have ever had
Deborah S.
Vehicle Make : Mercedes
5 out of 5
2/16/2017
Mason was professional and friendly I would definitely recommend thank you
Kevin B.
Vehicle Make : Hyundai
5 out of 5
2/11/2017
You did a detail while you had it. Car is like new. Repair is perfect. Great job very happy. Thank you.
Lisa C.
Vehicle Make : Honda
4 out of 5
1/17/2017
My car looks and drives great. The only comment I have is that my car wasn't done two times they said it would be.
Lisa K.
Vehicle Make : Mercedes
5 out of 5
1/13/2017
Mike was very friendly and accommodating
Tiara A.
Vehicle Make : Hyundai
5 out of 5
9/12/2015
I am so happy with the service I recieved from Gates Auto! My car was done with in a week! When I dropped my car off, I was so embarrassed because it was filthy! I had been busy and had been unable to get around to it but they fixed my car and cleaned the inside of it! When I was in the accident I knew immediately who I was going to take my car to as I had worked with Gates Auto through my work at Heritage Christian Services-they were always so friendly and welcoming! They do great work there and the guys are all so fantastic!
Judy M.
Vehicle Make : Honda
5 out of 5
5/8/2015
Unfortunately or fortunately however you look at it I have had to use gates automotive several times.I am very grateful to them. Their service has been great. I have no issues with them at all. Thank you Judy M
James M.
Vehicle Make : Volkswagen
5 out of 5
5/8/2015
Very professional and excellent work. Thanks
Todd S.
Vehicle Make : BMW
5 out of 5
5/7/2015
Great service. Manager always provided updates. Work was high quality
Russ C.
Vehicle Make : Chevrolet
3 out of 5
4/24/2015
Ten or eleven spots in the paint, told to bring it in when we can. Otherwise very happy

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