Paula C.
Vehicle Make : Jeep
True Collision has a really great team of people who are dedicated to what they do. They always kept me apprised of where we were at in the process of repairs on my vehicle. True professionals! Great job guys and thanks!!!
Robert E.
Vehicle Make : Audi
True Collision did a fantastic job start to finish. The car looks perfect, communication with them was excellent and it was done in a timely manner. Thanks!!
Dennis S.
Vehicle Make : Mazda
They did a wonderful job and taking care of the car. They would get a five star rating from me.
Robyn K.
Vehicle Make : Volvo
The staff was very professional and available immediately when I called and came in. The work was completely earlier than predicted, and my car was washed. All of the repairs were done and look like new.
Melinda B.
Vehicle Make : Jeep
I was very impressed with the overall service. The people at the front desk were extremely nice and helpful. They set up a rental car for me and made the whole process easy for me. I will definitely recommend your services to my friends and family. Thank you!!
Sharon .
Vehicle Make : Ford
Professional, kept me informed, friendly and responsive.
Kaaren D.
Vehicle Make : Dodge
they were very nice
**** K.
Vehicle Make : Chevrolet
I was extremely satisfied w/my recent repair experience for the following reasons:
(****.) At USAA's direction, my initial contact w/True Collision at your Moon location was with Customer Service Rep Jackie who was great to work with,
(2.) but in coordination w/her manager gave me the option of going to your Crafton location because there would be a slight delay in starting work on my SUV,
(3.) I was put through Rachel, the Crafton Customer Service Rep. From the initial process of arranging the delivery of my vehicle to dropping it off and picking it up, Rachel was a total professional in how she explained the process and addressed my concerns, and finally
(4.) the work performed by both your repair and paint departments exceeded my expectations. The paint is a great match, my vehicle no longer shakes/vibrates, and w/the alignment it drives straight.
Yes. I am very satisfied!!!
Michael S.
Vehicle Make : Jeep
Everyone was extremely helpful and polite. Customer service was outstanding! The timelessness and quality of work was aso excellent.
Mike Stevens
13th Master Chief Petty Officer of The Navy (ret)
Victory Media
Chief Operating Officer
Ronald T.
Vehicle Make : Volvo
My chev stop lamp message keeps comin on
Joseph B.
Vehicle Make : Kia
Rachel was very pleasant and professional as were the other employees I would recommend them and use them for any future repairs.
Jan J.
Vehicle Make : Chrysler
Rachel aways goes up and beyond. They did a beautiful job on my car, not only on the repair but it looked as though they detailed it. Thanks for the great service!!
Shane S.
Vehicle Make : Toyota
Rachel was very helpful the entire time that my was in the shop following my accident. However, when I picked up my car and it was ready, they still had to "lift" the front end to ensure it was attached. The front end is still loose, but Rachel proactively was going to look at the previous estimate and call my car back in the shop. Also, I have noticed since I got my car, some issues I did not have before my accident. There is a vibrating/stalling feeling when I am driving down the road, randomly with either the gas or the brakes. I not know if these two issues are connected, but my AC has been making a stranged "buzzing/vibrating/yelping" sound as well.
I want to ensure I can get these issues fixed while my insurance company is paying for the estimates on the damages of my accident.
Thanks!
Shane A. Schneider
****-****-xxxx
Colleen A.
Vehicle Make : Subaru
I had a piece of door molding removed from my drivers side door and left in my passenger seat when I picked up my car this afternoon. When I got home and discovered the problem, I called and was asked to come back. I returned and received no explanation as to why this was done. I also commented that the molding appeared bent, but was told it was fine and someone would reattach it. Well, my car is now left with a bent piece of molding on the door haphazardly reattached to the door and scuff marks on the door paint from the attempt to reattach it. I will be calling when you reopen Tuesday.
William D.
Vehicle Make : Dodge
Yall did the work on my car quickly and well. Car looks great and cant wven tell it was damaged. Job well done. Thank you. Customer service was fantastic.
Joseph J.
Vehicle Make : Ford
Repairs are good. After coming home and opening my trunk, was pretty upset to find that all of my old parts from the air bag and the seatbelt were in there. It was not cleaned out of the damaged pieces.
John O.
Vehicle Make : Dodge
Rachel was the best! Kept me informed about my truck.
Matthew P.
Vehicle Make : Ford
The team was done a lot faster than they said they would be and everyone I dealt with was very courteous. Rachel at the front desk was extremely helpful. Awesome experience.
Ellen M.
Vehicle Make : Lexus
Rachel was very helpful in keeping me up to date on the repairs. I was pleased with the outcome, and would definitely come here again. Thanks!
Peter A.
Vehicle Make : Hyundai
This was our second experience with True Collision and they blew us away again. The car was repaired in a fast manner. We were provided updates frequently. The evaluation was efficient and thorough. Everyone did a great job and the car was even washed and swept out!
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