**** O.
Vehicle Make : Nissan
You did a fine job of under promising and over delivering.
Carol D.
Vehicle Make : Subaru
Very much appreciated the pick up and delivery.
Ken G.
Vehicle Make : Kia
The repairs were completed well ahead of schedule. Thanks!
Ronald K.
Vehicle Make : Jeep
We were pleased with the friendly and efficient handling of the process. It was handled seamlessly. Being kept up to date through the progress emails was terrific. Most importantly, you would never know I dad crossed paths with a deer. I would definitely recommend True Collision to my friends.
Scott M.
Vehicle Make : Volkswagen
All repairs were done in a timely manner, the car was clean from any residue from repairs. There has been nothing found out of the ordinary so far
Rachinda B.
Vehicle Make : Chevrolet
Awesome job & friendly customer service! #kudos
Vincent G.
Vehicle Make : Subaru
Great job from the calls to the work!
Mark F.
Vehicle Make : Chevrolet
Thank you! Your service was exceptional. Jeff was very professional as was all of your staff. Very good work and performed in a timely manner, the car was delivered back washed and swept. We appreciate and commend your efforts. Please pass this along to all of your employees who were involved. I will recommend you to all in need, thanks again!
I work in the automotive and RV world and realize how difficult it is to create a positive customer experience. If at any point in the service proceedure the **** gets dropped, that one portion of the experience could ruin it for all who gave their best effort. That is why it is so important to manage it from beginning to end. You are doing fine with that. Keep up the good work!
Anita L.
Vehicle Make : Nissan
Awesome work and cust svc from the beginning till the end.
Debbie M.
Vehicle Make : Chevrolet
True Collision did a great job with my truck and my experience was great. They really took the time to make sure I understood everything and was happy with the outcome. Thank you Jeff, would recommend 110% TO EVERYONE
Nicole M.
Vehicle Make : Chevrolet
Kathy was awesome. My car looks good as new. Cleaner than it was before my accident! Thanks guys!
Alicia E.
Vehicle Make : Chevrolet
The employees at True Collision were very professional and friendly and treated me very well! The job was even done before they had thought. I had a great experience and if ever in need I will use True Collision again!
Susan B.
Vehicle Make : Honda
Were not straight forward about delivery time, kept saying the 25th and text messages said 21st all the time then 23 hours after leaving voicemail they called and stated car ready. Meanwhile I leased upgrade rental additional day and filled gas tank for 40 dollars. They could have honest about delivery time
Jonathan T.
Vehicle Make : Volkswagen
Upon inspection, I discovered that the parts used were not the same as the originals, a small foam piece was missing, and most importantly the sliding door on our van did not work correctly. They had to keep it to fix it. It was a huge inconvenience to drive there and arrange rental car pick up only to have to cancel the pickup and have to come back another day. These mistakes should have been caught. On a positive note, the outside replacements and painting look great!
Olivia K.
Vehicle Make : Scion
Everyone I dealt with from the very beginning was more than helpful. Jeff, Kathy and the manager did everything they could to make sure that all of my needs were met. Not only was the customer service at North Star beyond satisfactory, the work done on my car is also outstanding. These people deserve a raise! They are a great team!
William H.
Vehicle Make : Chrysler
Thank you for a job well done!
Dennis G.
Vehicle Make : Kia
The work was awesome. The work blended perfectly with the rest of the car. Also, thanks for detailing inside and out.
Ryan B.
Vehicle Make : Nissan
Everything was perfect and I appreciate the prompt service
Robert J.
Vehicle Make : Toyota
Great job!
John O.
Vehicle Make : Hyundai
All good!
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