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Body Shop Review Summary

5 star 230 reviews 69%
4 star 38 reviews 11%
3 star 13 reviews 4%
2 star 13 reviews 4%
1 star 37 reviews 11%
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(All Vehicle Makes)
Augustine M.
Vehicle Make : Honda
5 out of 5
1/3/2017
All the work was excellent.
Caitlin W.
Vehicle Make : Hyundai
5 out of 5
12/30/2016
Each staff member I met was lovely and helpful. I generally assume that insurance-related-anything will be stressful. My experience here was the exact opposite. Thank you!
Nathan D.
Vehicle Make : Toyota
3 out of 5
12/23/2016
I love the text message alerts but they were totally inaccurate! You need to improve the accuracy if you are going to use them.
Alyxx B.
Vehicle Make : Ford
3 out of 5
12/23/2016
Too much air freshener scent in car. Otherwise flawless and so kind!!!
Jonette M.
Vehicle Make : Chevrolet
5 out of 5
12/14/2016
Thank you. Repairs were done fast!
Darlene C.
Vehicle Make : Scion
1 out of 5
12/9/2016
I had to bring my car back again because there are still some issues. Communication is bad.
Sammy L.
Vehicle Make : Volkswagen
5 out of 5
12/3/2016
Job well done! They have my car fixed within a day.
Jessica M.
Vehicle Make : Acura
5 out of 5
12/3/2016
They did a very nice job, and it was nice getting updates. Although, it would of been preferred to have had it done faster, I'm glad it was done right. Thank you Jessica
Carmen C.
Vehicle Make : Toyota
2 out of 5
12/1/2016
I was not updated on status. It would have been nice to have had an estimated time of completion. It took 6 weeks.
Jennifer R.
Vehicle Make : Subaru
5 out of 5
11/30/2016
Great staff, very skilled and friendly. Got my car done in half the expected time. Thanks to you all.
Christopher G.
Vehicle Make : Scion
5 out of 5
11/24/2016
You guys were great. Fast fix and my car was amazing when it was returned to me. Smelled great and was clean. Thanks so much.
Jacqueline B.
Vehicle Make : Mazda
5 out of 5
11/19/2016
Your team was above and beyond excellent.. They were kind and courteous and honest about maybe not being able fix my 1992 Mazda truck..Even some friends said they doubted it could be done.However to my surprise and gratitude that was not the case!.John from Geico as well as every person I came in contact with made me feel special. I will purchase my next car?....from Burien Toyota. What an amazing Team you have at the collision center.. WELL DONE BURIEN TOYOTA..you rock.....
Donald M.
Vehicle Make : Toyota
5 out of 5
11/15/2016
Good communication from Mike
Judith P.
Vehicle Make : Toyota
5 out of 5
11/11/2016
Mike went the extra mile to make sure I got my car back before I left town on vacation.
Cheryl M.
Vehicle Make : Lexus
1 out of 5
11/2/2016
Picked up car and it had nail in tire and tire was flat Ertor messages stated tire pressure failure and tail light failure with stip lights that were replaced. INTERIOR left door had paneling unseated and prestine rear leather seat had deep indents as if someone had stored heavy part on it Care was brought back re stop light error and they could not correct it will never recommend this place to anyone and will drop geico as insurer
Gardenia K.
Vehicle Make : Oldsmobile
5 out of 5
10/20/2016
My husband and I were so impressed of the work done on our car. Everyone did a great job!Thank you
Deirdre W.
Vehicle Make : Lincoln
5 out of 5
10/14/2016
I love the daily updates via text message and the great Custer service! Thank you
Caitlin J.
Vehicle Make : Toyota
1 out of 5
10/13/2016
Communication sucked
Michael L.
Vehicle Make : Subaru
1 out of 5
9/29/2016
When I went to pickup the vehicle I had to point out all of the items still needing attention and the representative tried to minimize it by saying if you look at a different angle you can't see the difference in the work. I had to insist that she keep the vehicle and try to fix it and I have not heard back about status yet. It appears as if no quality check was completed and the work was done with the sole intent of getting my vehicle fixed and out of the shop as fast as possible with no regard for the quality of repairs.
Darla S.
Vehicle Make : Toyota
5 out of 5
9/28/2016
Thank you!

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