Abra Auto Body Repair of America - Riverton

I was told my headlight needed replaced- however the original was working and wasn't "sticking out" like I was told it was. I have the original pictures from the accident. The supposed needed headlight took extra time to come because they received the wrong one. I never got any further updates or information after that. I was just told the wrong headlight had been received.I called to get a status update and was not called back. The stuff in my car had been moved to the glove box and to the trunk of my car. None of that was necessary as all of the work was done on the outside of my car. The lady who was supposed to be giving me updates was chomping and smacking her gum like there was no tomorrow. When I asked about the headlight at the pickup- she disappeared. Someone else had to tell me that she was going to look at the pictures of it - which I would have loved to have seen since it was the reason my car took so long. My mechanic could have fixed it in one day - and I had to wait 2 weeks for it. When I first arrived- no one told me I'd they had contacted the rental car company. I sat and watched the receptionist and some other lady joking around with another customer. After 10 minutes, the receptionist finally asked if that's who I was waiting for. This particular experience has been the worst I've had with Abbra. I don't feel that the Riverton location is as honest as they should be. I'm also upset because cost me extra money for the car rental insurance - which wouldn't have been necessary has the "supposed" needed part been there. if also like to know why my brakes were working as well as before. They were perfectly fine when I left them there and as I drove away, I realized that I had to push the pedal further to the floor than I ever have. I'm extremely unhappy with how I was treated by that office and the shape my car was in when I picked it up

Great customer service! Helpful and courteous employees! Thanks!

Jason was very competent, respectful, and helpful with my Jeep repair. I really appreciated his follow through and dedication to making my dream vehicle new again. I appreciated not having to stress about repairs and if future instances ever occur I will specifically request Jason Trimble and his team.

Fantastic job

Great customer service and a wonderful job on my car thank you.

I appreciate the kindness and effort made by the Abra staff to help merepair my truck.

You all did an excellent job. Thank you.

Working with you was great!

Thank you for always doing an excellent job with our cars.

I liked getting the text messages letting me know how things were moving along. I was impressed with my experience at ABRA.

The work turned out better than we expected.

The customer service was just so wonderful! All the technicians were very informative of what was going on with the repairs and the text updates definitely helped! Overall great experience!

The only criticism I would give is that I didn't get much of an explanation of what the whole process would be. There were some points where I wasn't clear about what I needed to do or what was to be expected. The times I did get calls with updates were much appreciated. Overall, a great experience!

Extremely easy to work with.

Nice timely work

My Dodge looks brand new. You did a great job and in good time.

Done well and quick--nice!

We appreciate that you kept us up to date on what was happening. It made us feel like we were in good hands .

My car looked great. John was a true professional. Would I recommend your shop----workout any hesitation. -

Great customer service every step of the process. Kept me informed each day until completion. Car looks great with assurance of a life time guarantee. Friendly and informative and treated as a valued customer.