Dan G.
Vehicle Make : Subaru
Stephanie was incredible. Communicated everything very well and walked me through each step of the process (I ask a lot of questions). Super work on the car too. The car did take a lot longer than I anticipated but it was a big job, so understandable. Kniesel's really took care of us!
Kristina P.
Vehicle Make : Subaru
As always Chris Keeler kept me updated with the status of the repairs and any changes in the delivery date.
Miguel M.
Vehicle Make : Mitsubishi
I have never worked with any business in any capacity that has such a high standard of quality customer service at every level. The best part is that it was so natural and at no time felt forced. It made an otherwise horrible experience so easy. I loved the constant text communication. I never wondered what was going on for a minute..
Victoria G.
Vehicle Make : Honda
Emmery was very helpful with trying to get me my car as soon as possible and keeping me updated . Definitely appreciated all her help through this process . Tell her thank you again for everything she was great .
Ayoka M.
Vehicle Make : Nissan
Great staff in the shop! Anna and team were awesome, explaining all of the paperwork and repairs and cost. Highly recommended!
Gene F.
Vehicle Make : Volkswagen
Chris Keeler did an excellent job of determining the extent of the damage on the Passat. He let us know exactly what work would have to be done. He was competent and experienced in finding the needed replacement door and the tire that needed to be replaced. He kept us notified on the progress being made and was accurate as to the amount of time needed to finish the work. He was kind and capable in doing his job.
Mary C.
Vehicle Make : Mazda
Was extremely satisfied with service received
Kassia B.
Vehicle Make : Volkswagen
I really appreciate the speediness of service and how polite/pleasant the employees were
Carla S.
Vehicle Make : BMW
You made an. Unfortunate situation into a positive situation.
Ricardo V.
Vehicle Make : Infiniti
Very professional!! Excellent service, thorough explanations and even though my delivery date was moved, it was great to get the communication via phone and email!! Thank you Tamara and team!!
David C.
Vehicle Make : Toyota
All staff were very courteous, helpful and friendly. The repairs to my car were excellent. It was a positive experience. My thanks to everyone.
Dave Chamberlain
Landis R.
Vehicle Make : Nissan
First my car looked beautiful. The staff were very friendly from the front desk to the driver that took me home and brought me back. Also Tammy that did my estimates etc keeping me informed. Thanks so much.
Donna Lee.
Vehicle Make : Toyota
I am so glad that I chose kniesels to handle the repairs on my Toyota. I have to say that having Chris Keeler taking care of my repair made my experience so much easier. If I should ever need auto repairs again I will bring it back kniesels. I will also highly recommend kniesels to anyone who is in need of auto repair. That is because of the care and concern I received from Chris.
thank you very much.
Jeffrey F.
Vehicle Make : Ford
Price was 3X what I was quoted. I never approved the 3X increase. That price was presented after the work was done. The parts were not put where I asked them to be placed. One of the parts was not put on straight. I'm a long-term customer of Kniesel's . I've had many vehicle serviced there if this was my only Service from Kniesel's I would not return. I know what happened to me is fully against The Bureau of automotive repair. This makes me very disappointed and sad
Joseph M.
Vehicle Make : Toyota
From the rude gal at your counter to the 5 different dates I was told the car would be ready. I wasted over 300 in fuel by not renting because of the 5 different dates I was told the car would be ready. Had I been told the correct date from the start...even if it was 3 weeks later I could have made the decision to rent and save on the extra fuel I burned. You waived my 100 deductible which was nice however it does not make up for the poor information I was given and the frustration. Sorry for the poor review.
Heather O.
Vehicle Make : Ford
Very nice and organized!
Debbie S.
Vehicle Make : Nissan
Always do a great job. Friendly and fixed my car in a timely manner
Deborah D.
Vehicle Make : Kia
Everyone was pleasant as I expected although Tamara was busy she always had a smile and explained the procedure
while being alpoljectic (soelling?) Great job, consider using another rental car agency that has standards as high as your company, that way the whole experience would be great.
Sara B.
Vehicle Make : Toyota
Excellent service. Our car looks fantastic!
Christopher B.
Vehicle Make : Honda
The staff there were very professional and courteous! I would recommend them to everyone who needs auto body work!
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