Kniesel's Collision Center

I appreciated that I was constantly updated on my vehicles progress, there was little effort needed in my part, and there was a rental waiting for me when I dropped off my van.

Great customer service! John was a great help as well and made sure everything was taken care of.

Superior work and service across the board! Will refer anyone to Kniesel's....

I was told the quarter panel might be able to be repaired. It wasn't able to be repaired and it took 3 weeks. I do not believe the possibility of me being without my car for 3 weeks was disclosed to me when I originally dropped off the car. Then, after I was told that my car could not be repaired and a new part was necessary, I was asked to have my car transported to a different Kniesel's body shop location. I approved the car being transported. The next time I spoke to my contact person I was told my car was not going to be transported anymore, so the previous conversation was a waste of my time. I was not aware the job was going to take 3 weeks and two weeks in the compact car covered by my insurance wasn't working and I had to get a bigger car. That's when I asked if Kniesel's would pick up the extra $15 per day cost for the upgrade given the fact that my wife had used Kniesel's multiple times over the years and didn't expect the repair to take that long. My contact person said he spoke to his manager who declined to pick up any part of the extra cost. I asked if my contact person could speak to enterprise given how much business they get from Kniesel's customers whether enterprise would reduce the extra upgrade cost. When my contact person called me to let me know my car was going to be ready today it was not clear whether he attempted to persuade enterprise to give me a discount and he told me to ask when I dropped off the car. I could have done that myself. No value added whatsoever. Finally, when I picked up my car this morning there were marks on the doors and potentially a small crack on the inside of a window. The biggest thing that bothers me is how short sited the decision was not to assist with the extra rental cost given that my wife and I have consistently used Kniesel's over the years. We will not be doing so again and will not recommend to friends & family. We may also post our negative experience on yelp and other social media.

As always the work was excellently completed. Your staff kept in communication and even though the job took longer than it was originally anticipated it was worth the wait. Thank you for taking such good care of my car????.

Excellent job on pdating customers on the progress of their vehicles.

My GMC looked like a new car when I picked it up Service was excellent

Amazing service!

Job well done and completed before promised

I'm very happy with the way my vehicle was repaired. Paul was very helpful in getting my car exactly the way I wanted it. Thank you again for an excellent job!

Completely satisfied with all service. five stars.

Communication was fairly good, although I had to call a few times. But the result was very good and I definitely appreciated Tamara accommodating my work schedule so I was still able to get my car as soon as possible.

Very professional in all categories. Repair was done just right. Receptionist and the whole staff are very nice people. I wouldn't take my truck anywhere else!

Great job !

Your team kept me informed of the progress as you repaired my car. Paul was very friendly, polite and considerate. My car looks amazing and as if it had not encountered a large deer. I would recommend Kniesel repair to family and friends and if I ever need repair again, I would choose you. This is not Larry. I'm his wife Nancy and I thank you for your expertise and courtesy. I also appreciate your working arrangement with Enterprise Rental...

John thank you for everything you did about my car you deserve a raise Marlene

As always, your people did an outstanding job which is why I come to you when my car needs any body work! Thank yo

Everyone was helpful and professional. Kept me informed on each step. On time with everything. Great job.

Great communication and follow-up! I appreciate Julie for calling multiple rentals and accommodating me. Thanks to Blake for listening and addressing my concerns. This is the second time I've been to the shop & will continue to return with all my vehicle needs and concerns.

I have to say I had a wonderful experience with everyone on your staff at the Rocklin site! Great customer service & great job on my car!! I would recommended your shop to everyone!