Samuel B.
Vehicle Make : Toyota
Justin was great. He took care of me and my car quickly and got it back on the road looking beautiful again. Thanks to having people like justin on your team that really went above and beyond to great customer service. Thanks Justin.
Judith L.
Vehicle Make : Nissan
I loved the emails keeping me up to date. And my car is so clean! Thank you.
Stephanie D.
Vehicle Make : Honda
There is a quality of work that is lost in today's society that your team has and its consummate from the onset of walking in the front door to exiting with a job well done. Brianna has an Eagle Eye to say the least, and shows that she values the customers concerns and vehicle no matter what the age is. Trust is a word that you could use when doing business with Kniesel's Collision Center. Thank you.
Meenakshi B.
Vehicle Make : Hyundai
The estimate of cost for repair submitted by Kniesel's was no high that the AAA insurance decided to declare it total loss and took possession of the vehicle.
Doyle H.
Vehicle Make : Chevrolet
Many concerns
Call me ****-****-xxxx
Christopher K.
Vehicle Make : Honda
Your staff was great and very professional. My repair was done in a day early. Thank you for your excellent work.
Chris Krueger
Weiping K.
Vehicle Make : Nissan
I appreciate your keeping me informed of the status of the repair, and effort to finish the work on time. Overall, the car looks nice. However, after i picked up the car, i noticed the following problem:
****. When i started the engine and drove at your parking lot, I heard loud noise from the brakes. After i drove some distance on the road, the noise was reduced.
2. One small spot at the back is not covered by paint.
3. There is a small dent on the rear door on left side, which i didnt see before.
Please let me know if you can fix the above problems without charging me.
If i bring the car back to your shop, will I be able to rent a car from Hertz through your office that's covered by AAA?
I will stop by your office tomorrow morning at 7:30 a.m. in hope that the rental car i dropped off to you today will still be there for me to use.
Thank you in advance for your prompt attention.
Weiping K
Heidi K.
Vehicle Make : Toyota
I was very pleased!! It looked like a new car when I picked it up!!
Thanks for all the loving care you gave my car!!
I'm bringing donuts in a few days!'
Janice C.
Vehicle Make : Mazda
Excellent service!! My service representative was Trampus who was superb in providing daily updates on the progress of the repairs. 2nd time I've used Kniesel's & I've been extremely satisfied both times. Thank you for your excellent customer service
~ Jan Cole
Leslie W.
Vehicle Make : Toyota
Great service and communication
Chris B.
Vehicle Make : Hyundai
Great work. Thanks.
Marco B.
Vehicle Make : Toyota
Thank you
Michelle N.
Vehicle Make : Lexus
Thank you! Great job done on my back bumper! It was done quickly as well! I also appreciate the ease of the rental car return. That was very nice!!
Deborah D.
Vehicle Make : Infiniti
Good work. Customer service was fine. Only complaint, it took longer than promised.
Brodey T.
Vehicle Make : Ford
The truck looks like new. Thank you.
Gilora V.
Vehicle Make : Ford
The completion date of our vehicle was delayed three times which made things a bit inconvenient. Would rather have a timeframe of completion rather than being told that our vehicle would be done and have it pushed back time after time.
James P.
Vehicle Make : Toyota
I would say that I was 95% satisfied. The one area that I thought was not quite up to par, was that there was grease or maybe weatherstripping glue left on the carpet in the rear of my 4Runner. There was also a footprint of grease on the plastic of the tail gate as well. There was that same weatherstriping glue on the passenger side rear fender. I was able to clean it with bug and tar remover, but not what I expect from Kniesel's. I was told by Bob that I could have brought it back and they would have taken care of the issue, which I am sure that you would have. It was just as easy and saved me a trip to do it myself. However, not what I expect from Kniesel's, but I do still think your guys are the best.
Jarod W.
Vehicle Make : Subaru
For the most part, everything was put back together pretty well. The only complaint I have is that the driver-side fender is not matching up with the driver-side underguard beneath the door. The lines don't match up like they do on the passenger-side fender. The force of the impact to the driver-side fender probably knocked the underguard out of alignment, so either the underguard part needs to be replaced or the fender needs to be shaped into place so the lines of the car match and I don't have this noticeable bulge. Other than this situation, everything else was wonderful.
Gina B.
Vehicle Make : Hyundai
The ladies in the office are amazing and all the updates on the car were fantastic. The outside of my car looks brand new again. There are just a couple of minor things as far as tape residue being left and residue left on the interior door walls my husband went and cleaned it up but overall fantastic job car on the outside looks brand new. Thank you all very much. Will definitely be returning for any other issues.
Candace M.
Vehicle Make : Ford
Thank you to Rodrigo for making this process easy. Thank you to the rest of the crew who made my car beautiful again.
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