Kniesel's Collision Center

I am scheduled to bring my car back tomorrow to have the painting redone. The masking lines are not correct.

We're very happy with the repair. It looks brand new again!! Thank you! Terry and Judy Karas.

excellent work and great counterterrorism service

My bumper looks amazing plus they went above and beyond

Respectful, prompt, nice waiting area and everyone was professional. Highly recommend my car looks great.

Great work! Everyone was very friendly and made me feel so comfortable. Updates were very accurate and frequent. I will remain a customer to Kniesel.

This was the worst car repair experience in my entire life!!! (and I have had at least 5 experiences before - including a good experience with Kniesel's two years ago). I took my car in on March 1st and got it back on March 31st. All this for someone rear-ending me at a light. Very very very stressful as initially after one week, I was given the WRONG information and was told that my car was considered a "total loss" (salvage)!!! And then after several more days to find out that was in error (yay!). But then for the work to go on and on and on till the 31st of the month! This was/is unacceptable. Initially when I brought my car in on March 1st, they told me they could not work on it until the 14th. Well, I wanted to take it somewhere else, but they convinced me they would talk to the manager and put it high priority. yeah, right? Never again. This was as I said on March FIRST! And I got it back on the 31st. I happened to be visiting my parent's so at least I had somewhere to stay while the work was being done. I was waiting to drive 400 miles back to my home in Crescent City, CA. I missed several important meetings in Crescent City as a result. Thankfully I am not working full time! If I had to do it over, I would have had the work done up there, for much less money, faster time and just as good of workmanship (even if they are not 3A approved). I had heard good things about Bondo Bob's and California Auto Image. I expected the work to take about a week but over FOUR weeks!!! I never dreamed it would take that long! And the pain and stress I suffered from being told my car would be salvage!!! I was up till all hours researching what I could do about it. My health and sleep suffered immensely! I am thankful that I did not get an ulcer or a nervous breakdown from all this unnecessary stress!

Outstanding all around. So much so I'm not used to such professionalism. Paul communicated perfectly His assessment to necessary change orders was seamless. Workmanship phenomenal

They were awesome at keeping me in the loop, and had incredible customer service.

I received timely updates on the progress of my repair. The car was repaired to my satisfaction and earlier than projected. I couldn't ask for anything else. Thanks!

The communication was off. I thought I was getting a finished product and ended up with an unfinished product. It was explained to to me at the end but after having Waited two weeks for an appointment then 3 days for the repair that was not complete I will take it somewhere else to finish the work.

I chose Kniesel's on purpose due to their reputation for Quality, and Excellence in Auto,repair,and Service to include Body repair,as well as their reputation for Un-paralleled Customer support, and for their Company involvement in their local communities in which their shops are located The Kniesel's shops are Family owned,and operated,and as such have a reputation for being among the finest to work for.

Great communication and excellent work, highly recommended

Kniesel's is the greatest!

I loved the text communication. Luke did a great job!!!

I m greatly satisfied with the employees and the great services that I received. Thanks a lot. Crispin A

I appreciated the updates I received on the progress and the date my car would be ready. They were very friendly too.

Perfect

Very courteous, caring, and professional! Including the receptionist!

Chris was very clear in his communication with me and was very polite and professional. I was so surprised to see that my car had been meticulously cleaned. Thank you!