Carsmart Collision Repair

Thanks for completing the work a day early!

I felt very included in the whole and that my best interests (including my wallet) were kept in mind the whole time.

The CarSmart team were all very helpful and went above and beyond to fix my car quickly and accurately while working with my insurance company. The car looks great. I highly recommend your services. Thank you.

Quick, convenient, friendly. Double checked everything and fixed a non working headlight - and then replaced the bulb when it turned out to have died. Will definitely come back for any work on our cars and truck!

Thanks for cleaning the car. It really needed it. I felt like I got back a brand new car.

Email updates helpful

Great service. Good job, reasonable price, accommodating to my schedule. I will recommend them!

They are a wonderful group of people

Your team is very courteous and explains the work to be done thoroughly.

It meant a lot to me to get my car back quickly so I only had to drive a rental on my job one day. The repairs looked new to me. Carsmart coordinated seamlessly with Nationwide. I will reccomend you folks to everyone. THANK YOU !!!

Obvious attention to the customer experience. A welcome change from the typical auto repair mindset. Keep up the great work. I'll definitely recommend Carsmart in the future.

The repair was completed when promised.

The shop did a great job repairing our car and the work was completed on time as promised.

Exceptional quality of work and service! Will definitely be returning for any future repair needs.

The paint matched perfectly and was completed sooner than anticipated. Everyone who works there were very friendly and helpful.

The repairs were done competently and on time. Thank you.

I had Carsmart Collision Repair fix my Chevy truck. They got me in quick and the turn around was awesome. Worked well with the insurance company which made it easy and no worries for me. They updated everyday on the repair. I hope I never need them again but I will definitely use them and recommend to everyone. Thanks again, Jon

Thanks for making everything right.I just recommended you to Angis list in a survey they sent me.

The services and repairs provided by your mechanics were completely up to satisfaction. However, there seems to be some sort of miscommunication within your business. For your company to send out an email on Thursday August 18th about 5:15 pm stating that my car is ready, followed by an email on August 19th, prior to your business hours, stating that the car was completed and that I should expect a phone call shortly. When I walked in about 10-10:30 am, the receptionist was very rude and way out of line talking to a customer like that, saying along the lines that I should have waited for the phone call as the car was not ready or complete. The primary issue is your company stating one version in writing and saying verbally the complete opposite. As a learning lesson for your company, that opens up huge liability issues and your verbal statements will lose as the written word holds more weight in a court of law. To be honest, I thought that the receptionist just forgot to call. Either do not utilize emails if they are not accurate or tell the truth when you do. That aside, the secondary problem, which in the long run is probably going to be the reason why someone would pursue the first issue brought up, is the attitude of the receptionist. To be honest, I would not be surprised if she had that job because she was related to one of the owners. To have that negative of an attitude to a customer who is paying at least $2,000 in the face of a legal issue and still keep her job is astounding and beyond believe. As many companies have had communication issues, the liability issue is not a concern and not the reason why I will not be returning to your company. Your receptionist is the reason why I will not be returning to your business and will not be recommonding your business to anyone else. If asked by anyone about your company, I will tell them to avoid your company and utilize another solely based upon her horrendous customer service.

Very thorough explanation of what needed to be done. Finished the job earlier than expected. Thorough professionals!