Hendrick Luxury Collision Center Charleston

Thank you

Not satisfied with the work - lines are off and repair looks wavy

Had a rocky start because my changed appointment was apparently not communicated properly. As a result, I wasn't expected when I arrived to drop off the car. The woman who checked me in seemed confused. After that, however, everything went very well. The text messaging to indicate the progression of the job was helpful. Thanks for an excellent result!

Thank you all so very much for a wonderful experience. From the constant updates on where my vehicle was during the process, to having my vehicle ready when you said it would be, the whole experience was great. Again, thank you all so very, vey much.

I'm in love again,my car is beautiful. The repair was quick and everyone was very helpful.

Over all the job was completed. It was the details that I felt could be better. ****) when I picked up the car it was sitting outside and had clearly not been rinsed off from the work that was done. There were/are small drops of something stuck to the surface. They seem to wash off but that seems like something that would have been done after the job was completed. 2) I was given no instructions for how to care for my newly painted bumper and rear trunk. Trying to remove the small globs of what ever is on the surface I used water and a microfiber towel to wipe down the painted surface. This seems to have been a terrible idea. It seems to have left tiny swirls in the newly painted surface. Nothing I can feel with my fingers or nails but I can see in the light. With some Googleing I found out that a newly painted car has very specific needs. Now that I am more aware how to care for my car I will attempt to have the trunk and rest of the car buffed to remove the micro swirls. 3) while the job did get done it felt rushed. I love my FR-S (Black Betty), and have worked hard to keep her in great shape and running smooth. A simple rinse down after the job was done by the professionals that know how to care for paint, simple explanation of future care dos and don'ts would have gone a long way. 4) the text message system is awesome. That's is a great feature and one that I was very impressed to see implemented. Thanks for helping to put Betty back together I hate that I may have degraded the paint job right out the gate though. Jeb B

Great stuff

Great service

Only problem was car was not ready when initially promised.

Very good experience!

Every thing was awesome thanks for the great job

EXCELLENT job and service!!

I liked the fact that they communicated with me daily regarding progress. Everything went well. Thank you.

Once Hendrick got my email, they kept me updated on the car. It was great working with Jade.

Best experience we've ever had with a dealership. Beyond the quickness of the repair and the quality that accompanied it was the cleanliness of the car when finished and the excellent communication with a truly professional staff. Superb!

Looks like someone dropped a tool on my wife's windshield. She already had to call Allstate and her technician Mike as soon as she picked her car up this evening. Please send communications to her. ****-****-xxxx.

Left front parking light works intermittently.

Everything was amazing. Customer service was incredible!! They finished well ahead of seduce. A from start to finish.

Customer service was completely terrible from start to finish. They tred to blame it on a communication error I speak perfectly good English. If there was a problem or misunderstanding it was never stated. Completely dissatisfied doesn't begin to cover it.

Doing an outstanding job so far keep up the good work over there