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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 328 reviews 78%
4 star 48 reviews 11%
3 star 14 reviews 3%
2 star 6 reviews 1%
1 star 26 reviews 6%
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(All Vehicle Makes)
Casey T.
Vehicle Make : Subaru
1 out of 5
7/7/2017
I waited an hour and 40 minutes to pick up my car. It was promised at 5pm. Someone called at 4:50pm, when I was already on my way, to say it would be 30 minutes late. I turned in my Enterprise rental. Then had to wait until 6:45 to leave. I had dinner plans at 6pm and my friend had to wait an hour for me.
Arnold D.
Vehicle Make : Audi
5 out of 5
7/7/2017
Very good service
Lisa N.
Vehicle Make : Acura
5 out of 5
7/6/2017
Great communication throughout the entire process! Thanks
Joanne P.
Vehicle Make : Honda
5 out of 5
7/5/2017
Quick, friendly, and good attention to detail.
Evelyn S.
Vehicle Make : Honda
5 out of 5
6/30/2017
Good repair in a timely manner
Rhonda P.
Vehicle Make : BMW
5 out of 5
6/28/2017
Excellent customer service and communication! I will certainly use you guys again for all my body shop needs.
Tarsha W.
Vehicle Make : Nissan
5 out of 5
6/28/2017
Mr. Scott did a wonderful job on my car and communicating with me! I will definitely recommend and return.
Stephanie D.
Vehicle Make : Chevrolet
5 out of 5
6/23/2017
Completely satisfied, thanks
Bettie N.
Vehicle Make : Chevrolet
5 out of 5
6/23/2017
Adam Carlton was so helpful in answering questions that I had about my car.
Kevin H.
Vehicle Make : Ford
5 out of 5
6/22/2017
Everything was great! The only feedback I can give was that when the expected completion date changed, there was not always a reason provided for the delay in the text/emailed updates. Adam's service was great and his walk through of the completed repairs when I picked up my car made me feel confident in the work done.
Nancy B.
Vehicle Make : Nissan
2 out of 5
6/21/2017
Would like to have walked with the person in charge of my acct.to walk through what was done.
Robert E.
Vehicle Make : Toyota
5 out of 5
6/20/2017
We had a good experience with your team, and the car was fixed according to our expectation. Thanks
Robert H.
Vehicle Make : Jeep
3 out of 5
6/19/2017
Quality of the work was all good. However there was an ambient air temperature sensor was messed up during the repair process. Was told that they would get me squared away but I haven't heard anything from them yet like I was told.
Patrick M.
Vehicle Make : Toyota
5 out of 5
6/16/2017
We appreciate the great care and attention we got from Adam and his staff that worked on repairing our car over the past several days -Adam kept us up to date on the progress being made to get the car fixed in a timely manner. All my questions were always answered and all my problems that occurred on my car in the accident were repaired. Thank you to Adam and his team for working so hard to get our car back to us quickly! Your team has done an excellent job repairing my car!!
Carson L.
Vehicle Make : Toyota
5 out of 5
6/16/2017
My wife and I greatly appreciated the clear description of the steps in the repair process and the regular updates provided during the process. Of course the best part of this experience was the "good as new" repair provided by your Service. Thank you for turning the sad experience of a car accident into one of relief and a smile.
Valerie S.
Vehicle Make : Subaru
5 out of 5
6/14/2017
The team was prompt, professional, knowledgeable, and courteous. I could not have asked for anything else. Great experience
Jacqueline D.
Vehicle Make : BMW
5 out of 5
6/14/2017
Josh was fantastic. He was honest, knowledgeable, and communicative. I recommended that my parents use Hendricks collision on an upcoming repair because of my recent experience with Josh Best, Jackie Dzau
Jennifer H.
Vehicle Make : Audi
1 out of 5
6/13/2017
It took a lot longer than expected and communication was lacking. I was told it would be done at 5:30 on Friday and when I called at 3:00 to set up pick-up arrangements, I was told it wasn't ready until Monday at 5:30.
Fred K.
Vehicle Make : BMW
5 out of 5
6/10/2017
Thorough. Great job. Kept me informed. Everyone pleasant and helpful. Made me feel quite special. Very, very pleased...
Hedrick Child.
Vehicle Make : BMW
5 out of 5
6/10/2017
Everyone we dealt with was very professional and helpful.Nick Fridley was outstanding as our contact person and you are lucky to have him representing your company to the public.

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