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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 262 reviews 77%
4 star 36 reviews 11%
3 star 17 reviews 5%
2 star 13 reviews 4%
1 star 14 reviews 4%
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(All Vehicle Makes)
Garbee C.
Vehicle Make : Dodge
3 out of 5
8/18/2017
I was satisfied once I got my car after second pickup. I had to take it back after the first time they said it was ready, They missed a repair the first time.
Jenny P.
Vehicle Make : Ford
5 out of 5
8/15/2017
Consistency in communication was impressive and quite appreciated.
Noel B.
Vehicle Make : Cadillac
5 out of 5
8/10/2017
Quick service easy process, good work, friendly staff
Darlene E.
Vehicle Make : Volvo
3 out of 5
8/5/2017
My car was not cleaned on the outside. There were dead bugs on it like they drove it after it was cleaned or they didn't clean it completely. I am pleased that they came down on the gouged price of the non insurance fix. I am satisfied with the customer service and I would consider bringing my car back if needed for future repairs.
Pascale F.
Vehicle Make : Cadillac
4 out of 5
8/4/2017
I sent an email to manager. Thanks!
William S.
Vehicle Make : GMC
5 out of 5
8/3/2017
Thank you!
Kelly S.
Vehicle Make : Hyundai
5 out of 5
8/3/2017
Excellent job communicating
Brian R.
Vehicle Make : Toyota
5 out of 5
7/28/2017
Your team was amazing. I was kept up to date on my truck with phone calls, and they finished ahead of schedule. I do apologize for not coming the day it was done but my work schedule wouldn't allow it. My truck looks fantastic and the staff went above and beyond and even asked my insurance company to fix unrelated damage. The only thing I will say is that your front desk never answers the phone but when there in person they were awesome. Just want to say you guys rock and I am extremely grateful for everyone that worked on my truck!!!!
Cheri R.
Vehicle Make : Chevrolet
5 out of 5
7/25/2017
Thank you for working with my insurance company to make my experience positive.
Kelley W.
Vehicle Make : Nissan
1 out of 5
7/22/2017
The text message updates of the status of my repair was inaccurate. They implied that the work was in progress, giving a completion date of 7/13, when in fact it had not yet started due to delay in receipt of parts. My vehicle was dropped off for repairs on 7/6; however, it seems the repairs did not begin until 7/17. Although I received a call on 7/24 indicating the parts were delayed from crossroads Nissan, it was still disappointing to see such a delay (over **** week) in the work starting.
Elpark Ins.
Vehicle Make : Chevrolet
5 out of 5
7/19/2017
Thanks for your prompt and quality service.
Martin A.
Vehicle Make : GMC
5 out of 5
7/14/2017
Matt was wonderful! Thanks for checking!
Joyce G.
Vehicle Make : Cadillac
5 out of 5
7/13/2017
Extremely satisfied.
Phillip L.
Vehicle Make : Hyundai
5 out of 5
7/13/2017
All good. Appreciate the texts-KEY when out of town and on vacation. Thnx
Sathiyamoorthy K.
Vehicle Make : Toyota
5 out of 5
7/13/2017
Nothing specific. Had a pleasant experience and everything handled well professionally
Jamie S.
Vehicle Make : Honda
5 out of 5
7/7/2017
Everything was great!
Judith H.
Vehicle Make : Honda
5 out of 5
7/3/2017
Excellent work on my car. Excellent customer service by Mark and the reception desk. Thank you so much. Judy Hemmingway
Anthony M.
Vehicle Make : GMC
5 out of 5
7/3/2017
Car is great
Todd M.
Vehicle Make : Chevrolet
5 out of 5
6/29/2017
The process was excellent with tremendous communication from the Hendricks team
Dominic H.
Vehicle Make : Subaru
5 out of 5
6/29/2017
Matt did a fantastic job. From the phone calls and details to making sure my car was 100% the way I wanted it. Could not be more pleased with the service he has offered me during my repairs.

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