Rebecca V.
Vehicle Make : Toyota
Very pleased with the work and appreciate all the updates while it was being worked on.
Paulette L.
Vehicle Make : Honda
Everyone was very professional and super friendly along with wonderful hospitality. I would definitely recommend Hendrick to anyone who needs body work done on their vehicle.
Jon W.
Vehicle Make : Toyota
Received my truck back after a collision with a trash can, the body & paint work was terrible. The estimator was concerned and promised to get this right, dropping vehicle back off Monday for round two, hopefully I will get the truck back with proper paint & body repair done. Also I picked vehicle up and it was supposed to be "cleaned" however it had footprints In the bed and body dust over wash in door jams. Completely dissatisfied customer here, let's see if you guys stand by your "we will make it right policy"
Wael I.
Vehicle Make : Audi
The service to the car was excellent. Thank you! I loved the constant updates on the progress via texts. The serviceman was very professional. So as far as the work on the car, that was great, but when I received the car it was very dirty inside with large dirt and finger print marks on the driver seat and door. It also smelled very bad. The smell is still there a day later. The inside of the hood was also covered in white dust. It was a shame to end such a great experience with the dirty inside of my car. Whoever worked on it should have cleaned the dirt marks s/he made inside before delivery.
Timothy G.
Vehicle Make : Dodge
Car repair looks to have been expertly completed and communication between repair facility and vehicle owner was great with two exceptions: ****.) car repair was originally to take two days and on the third day the vehicle owner had to call to check status and was informed that additional parts were required and repair completion date would be delayed significantly. Since I origionlly opted for no rental car this change in pick up date was crucial. 2.) upon cometion of vehicle repairs (now on the third promised pick up date the vehicle owner had to call to find out car was ready as no attemt to contact the owner was made (and it was after 1200 in the afternoon. In both instances letting the vehicle owner know of the change in status was necessary yet I was kept in the dark.
William A.
Vehicle Make : Jeep
Thank you...super folks.
Deena A.
Vehicle Make : Mazda
Thank you for the wonderful customer service I have received. I was kept up to date with repairs. I had quick turn around time with getting my car back. I appreciate the great service you provide. Thank you
Debra/henry N.
Vehicle Make : Nissan
Keep up the good work
Charles C.
Vehicle Make : Honda
From what I can see the job was done very well. The parts that were damaged look like they are brand new.
Wanda B.
Vehicle Make : Chevrolet
The complete experience was very pleasant. The team kept in constant contact with us letting us know the status of our truck repair. We like that. We didn't have to wonder what was going on.
Then on the day my husband and I picked up the truck, we were checked out in a timely manner and received a personal thank you and warm hand-shake from one of the Hendrick team members.
Now that's old-fashioned, excellent customer service! We really don't hope to see you in the future due to any accidents with our vehicle BUT if so, we know we will be in good hands and I don't mean with 'ALLSTATE'! (smile) Take care.
Cord B.
Vehicle Make : Volkswagen
You guys did an amazing job! You even rehung my stuffed animal! Very impressed!!
Lawrence N.
Vehicle Make : Volkswagen
Great service. Very nice work done on the repairs of my vehicle. Extremely courteous staff. I could not be happier.
Michelle C.
Vehicle Make : Toyota
The damage to my vehicle's was in front bumper which I was pleased with but upon returning home and walking behind my car there is a huges scratch in the too of my trunk which was NOT there when I dropped off my vehicle. I have photos and will be dropping off my vechicle Monday morning and expect this to be repaired.
Michele Chase
Glowyn R.
Vehicle Make : Infiniti
Thank you for making this process so easy and unstressful. The repairs look great!
Jamie B.
Vehicle Make : Toyota
Everything looked great on the car..The color matched up real well..Good job!!
Latasha W.
Vehicle Make : Mazda
It was quick and my car is back to the way it was before the accident.
Janice S.
Vehicle Make : Toyota
I was very pleased and informed on a daily basis. No complaints. Thank you. You should show all places that work on cars on what you do. Thank you again
Chad D.
Vehicle Make : Nissan
Looks like a brand new car, "off the lot" new! Repairs were really quick and they always kept me up to date. They called me daily to give me the exact status. Great customer service!
Camilla H.
Vehicle Make : Hyundai
This company was a complete joy to work with!
Deborah/tyler C.
Vehicle Make : Mazda
I was originally told when I dropped the car off that AT THE MOST it would take 7 days and it took 10 and I had to pay A LOT extra for the rental car.
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