Rick Hendrick Collision Virginia Beach

Excellent service! Thank you

Great experience from start to finish!! My car looks great!! Completely satisfied!!

The car was not completed the way I discussed with Matt he was very confident in the fact that you guys did not do Maaco paint jobs there. With his level of "confidence" I was really expecting a higher caliber of work from your facility. The trim of the bumper was painted when I asked to have it taped off before paint. I'm sorry to say this but this is exactly what maaco would have done..... When I initially picked up the vehicle it had been sitting in the rain so this made it impossible to see the other issues. Now that the vehicle has dried and parked in my garage I can see all the other issues. The majority of the hood has visible dusk particles how this passed QC is beyond me. The A pillar has scratches or damaged paint that was not there before most likely from the windshield installer. The cable to my alarm antenna was cut during the windshield installation. There is a hologram and scratches to the fender like someone wiped it with a dirty rag or buffer. Its fresh paint it should have not been this way.... Matthew who was my point of contact did not apologize that the work was not completed to my satisfaction. He sounded annoyed that I was not happy with the work. He said he'd try to get it fixed but his face showed annoyance. When I later called him to let him know about the alarm being damaged he made an excuse as to why his **** painted the trim. In his words "I spoke to my painters they thought the bumper would look better with the trim painted so It's pretty much a matter of opinion what looks good about the trim being painted or not being painted"..... This really angered me because not only did I not get an apology for his painters mistakes when I initially picked up the vehicle... Now he was basically blowing off my legitimate complaint about their work. It did not matter what HIS painters thought would look good. It should only Matter how I wanted MY vehicle to be repaired. I work as a Pharmacist for Rite Aid pharmacy as well as Sentara Health systems. I work 6 sometimes 7 days a week from 8:30 to 9 pm.... Now on my one day off I have to go to take my car back to get it repaired...again. All because the painters were too lazy to tape off trim before painting, the windshield installer was careless and the one guy that was suppose to inspect the vehicle before I showed up was to apathetic to do a decent job. AND I also have to take my next day off after that to have my vehicle looked at by the alarm shop.... So right now I am a very unhappy customer. I have email Matt and have still not receive a reply. At this point after seeing the quality of work and after the way my complaints have initially been handled I'm really not sure I really want to have my vehicle worked on at Rick Hendricks. If they had time to do it wrong the first time they had time to do it right.... I am also in touch with GEICO at this point so that they are aware of the situation.

None you were great thanks

Very pleased with the quality work done to my vehicle!! Thank you!!!

It's a great experience and fast service very satisfied

Thank you!

Was very pleased

As a whole I experienced excellent customer service. Everyone was friendly and accommodating to my needs.

Excellent service and delivered as promised. Very satisfied!

Great customer service.

Brandon and everyone at Rick Hendrick Collision did a great job on my car. I couldn't be happier. My ride looks better than new. I hope to never have to use a collision center again, obviously, but if I have to it will most certainly be this Rick Hendrick Collision Center. I will be making sure to recommend my friends to your shop.

Trim is loose. Radio was reset and I can't get to work. It took 8 days with no communication except ridiculous texts about the car enjoying it's stay. When we called we got no answers.

Best service ever pleased with work and staff would recommend them to anyone

Thank you for excellent customer service. I am truly happy and satisfied with the work that was done on my vehicle.

Yes looked brand new. Ryan was great!

Overall good customer service and it was hassle free!

The team was prompt, courteous, and the location was convenient.

Rick Hendricks is by far the best and most professional repair shop I have dealt with in Virginia Beach. They were kind, patient, listened and went above and beyond my expectations. Mike St.Clair was my point of contact, his times were accurate and I had no question that my truck was in great hands. I would recommend Rick Hendricks Collision Shop on International Parkway with absolutely no hesitancy.

I appreciate the professionalism of the staff and once my truck was repaired I felt like I had just bought a brand new truck again when I seen it for the first time after it being repaired I'm definatly happy with the quality of work on my truck, thank you