Vivien I.
Vehicle Make : Toyota
Danica continually kept me updated on the progress of the repairs and helped me pick up my car at a time that worked for me, especially since I was coming from out of town.
The manager (can’t remember his name right now) showed up early on a Saturday morning, even though the shop isn’t open on Saturdays, so that I could pick up my car. He also let me leave my rental car there and told me he would take care of calling enterprise and getting the rental car back to them.
This is the 2nd time I’ve needed Paceline’s repair services and each time they have gone above and beyond to accommodate my crazy work schedule and living in Odessa. While I hope I don’t need to come back anytime soon, they have secured a customer for many years to come!
Leopoldo C.
Vehicle Make : BMW
A great service and great people
Helen B.
Vehicle Make : Chevrolet
Very friendly. Always kept me updated on the status of my car. Thank you for everything.
Michelle H.
Vehicle Make : Chevrolet
Excellent customer service. Estimated work completed in a week but no..... the work was completed in 3 days total. Wow! Thank you!
Kimberly R.
Vehicle Make : Audi
excellent service!
Robin D.
Vehicle Make : Honda
Wow, EXCELLENT customer service, thank you SO MUCH!!!
Scotty M.
Vehicle Make : GMC
Their quality of work is the best I’ve seen they took my 2002 gmc 2500 and turned it brand new it looks better right now thanks to paceline than it did when I bought it if you’re needing body work done or anything paceline is the way to go
Justin H.
Vehicle Make : Ford
Charles and Danica both exceeded my expectations!
John D.
Vehicle Make : GMC
Went into paceline to get a bumper replaced and when I got my car back they completely detailed and washed my vehicle I was so impressed never had that done by collision shop five stars will recommend to anyone I know thank you so much for the experience paceline! Y’all about a day maker!
Derek S.
Vehicle Make : Honda
Great folks and great work at the Slide location in Lubbock.
Christopher M.
Vehicle Make : Jeep
Love the fact that i was kept in the loop about repair progress on my vehicle. I never once had to call and check in and wonder what was going on. I was always informed thoroughly. Great service and i will defiantly use again.
Timothy T.
Vehicle Make : Ford
Looks great. Thank you for making things right.
Lori B.
Vehicle Make : Chevrolet
Quality of product was great. The people were exceptional. However, attention to detail was lacking. Missing parts and a few small items were not completed. I don't know that I would suggest using you to a friend in the future
Lissa E.
Vehicle Make : Nissan
I very much liked receiving updates on the progress of my car and the very helpful manner of the staff in returning my to me and turning in the rental car.
Vivien I.
Vehicle Make : Toyota
I appreciated the email updates, especially since I live in a different town. Bryce went above and beyond normal customer service: he stayed until after closing time so I could drive in after work to pick up my vehicle, and then stayed to call Enterprise so they could pick up their rental. Hopefully a deer won’t hit my car again, but if anything else happens I won’t take my car anywhere else but this shop. Completely professional and each team member was courteous and helpful. Overall a terrific experience.
Taylor K.
Vehicle Make : GMC
The constant communication was great and the timeliness is greatly appreciated. My vehicle looks great!
Kelsey F.
Vehicle Make : Chevrolet
Everyone was extremely helpful and friendly from the moment I walked in the door. They made the repair process so easy and quick. I would definitely use Paceline again.
Corey M.
Vehicle Make : GMC
Great communication and workmanship and excellent customer service all the way around. Thank you guys!
Richard M.
Vehicle Make : GMC
You guys are awesome, fast, and accurate. I expected my vehicle to be in the shop a week or 2, but it was there a day.
Lisa C.
Vehicle Make : Chevrolet
They were amazing, received daily updates on my vehicle, couldn’t have asked for better service. My Suburban looks great!!!
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