Abra Auto Body Repair of America - Salem North

Michael, Jill and Kevin were very helpful and very professional. Thank you very much for your friendly smiles as you made us feel we were being well taken care of!

Excellent customer service. Daily communication with progress reports. Car washed and cleaned when I picked it up. Michael was so professional and polite. He is exceptional. Good people skills! I will recommend Abra whenever I have a chance. Thank you!

Best customer service ever!

Mike was an excellent rep for the repair.

Excellent work.

After getting my car went to store got back into my car and it started put it in reverse then it stalled for 25 minutes before starting again. I feel ABRA and geico work to closely so cars don’t actually have to be fixed. When some chick decides to ram into my car by putting her car in reverse in a drive thru. So once again I lose.

I was very satisfied with the work but more so with the way I was treated And the courtesy of the people who helped me. Especially Michael who kept me informed about what was happening each day. It meant a lot to know I wasn’t just someone with a repair job but a person and they cared that I was taken care of and treated well. I appreciated that and will use ABRA again if I need work done. The car looks great and they did a good job on it , I am very happy about it .

I walked in to pick up my car and the receptionist was not very friendly to start. I had advised Garrett what time I would be there so they could have my car ready for me. I waited almost 5 minutes for my car to be brought to me, no offer to help transfer anything from my rental to my car. Did not go over my repairs with me or walk around the car with me. I was literally hand an envelope with my paperwork in it that would explain everything is what I was told by the receptionist. I was taken back because my initial appointment I was treated amazingly and I felt good about leaving my car to be repaired. The pick up process was completely opposite and I feel it should be just as important of not more important than the dropping my car off process. So I now get to read what was repaired on my car instead of being shown so that I understand what the paperwork states and can know exactly what was done. I know what some of the items are on the paperwork but not all, so I am pretty much left in the dark. I do know that if I am not 100% satisfied and if there is a problem that I have a lifetime guarantee as long as I have my car, so that is refreshing.

Great looking repair job. Wonderful surprise to have the van returned so clean on the outside and on the inside. My husband noticed and made a nice comment about it.

Everything was so easy and seamless for me. No stress, no worries about communication between shop and insurance and rental. And the work was done nicely and timely

Just wanted to say mike was amazing!! He kept me updated daily and I never felt like I didn’t know what was going on.

Great service

The repairs look great. It did take longer to complete than the estimate but I was kept informed the entire time. Hopefully I will never have to repair accident damage again but if I do I’ll take it to ABRA.

Fast and friendly service. I liked the updates throughout the process. I would highly recommend Abra.

Michael was the most polite and caring person. He kept me informed every day and made sure I was taken care of. My beautiful Malibu is repaired and i am 100% happy with the work. Thank you Abra for all the good work.

Great service, appreciated the communication as my car went through the process. Work completed is fantastic. Thank you so much for taking care of my car. Highly recommended.

As always the staff was awesome! Very professional. Kept me informed of the progress of my car's repair. Will recommend Abra to friends and colleagues.

Great service, great communication and you all did a great job in repairing my vehicle! Thank you.

I love having insurance, repair facility, and rental car all in one stop. My car looks great. ABRA was very courteous and did high quality work in timely fashion. Hope I don’t need them again, but if I do, no question about whom I would choose!

Great customer service. Above and beyond help. If needed, will return.