Russell & Smith Ford Honda

Job was done properly, my car looks nice and presentable now. Thanks again

Great customer service!!!

Jeff was excellent in communicating with me during the whole process. I was very pleased with the whole experience and my car looks great! Very professional across the board!

I really like the quick service so that I was not without my vehicle for too long.

I’m satisfied with the work done however, the crew was not careful not to touch the beige interiors of my car with their dirty hands. I have stains on the inside above the doors and on the ceiling.

Great service. I loved the text updates.

Only thing I recommend is call and leave a voicemail because some people don't always check their emails .

Jeff was fantastic! He took really great care of my vehicle and experience.

Love the updates! The entire staff was so efficient and courteous.

I was kept up to date on the repair of the vehicle almost day to day. Jeff did a good job on explanation of any questions I had.

the service was professional and expedient. job well done. thank you

I have had my vehicle back for 5 days and have not had any issues. My level of frustration comes for the amount of time that it took for my vehicle to be completed. My completion date was originally estimated between July 7th to the 10th but it was not completed until July 31st. My vehicle arrived at Russell & **** on June 16th with work starting on June 19th. The completion date was moved about 4 times. While I understand that my car had substantial damages, I cannot understand how the completion date could not be more accurately determined. With the new vehicle registration rules, I needed an inspection on the vehicle since my registration expired July 2017. It appears that the inspection took about 2 days to complete which also meant that my vehicle also just sat there with no work. My inspection, tire betterment charge, and an extra day of rental car charges were picked up by Russell & **** which I do very much appreciate. Ultimately, I would have rather had a much better completion date given from the very beginning.

Ok---so my shopping and purchasing history with R an S was perfect.....now so is my repair/"reconstruction" experience: my 3-month-old CRV was rear-ended and quite damaged. You did a great job!!

Awesome! Will recommend & refer

The car looks as though nothing happened to it. The people are always friendly and efficient.

Took longer than I was told but the truck looks great thanks

My experience at Russell & **** Collision was excellent. Jeff and everyone in the front office were very attentive, knowledgeable and gave great customer service. The body work done on our car looks perfect. My wife was very pleased. I also appreciated the timely email updates on the progress. It was a great experience.

The recessed "handle" on the tailgate of my Mazda 3 is installed upside down, making it quite useless. I will contact you soon about fixing this. Thanks. Wake L

There was a lot of attention to detail and doing the job completely and correctly. Daily communication of status updates were helpful, and the car was neat and clean upon completion.

Ok