David D.
Vehicle Make : Hyundai
Have done business with Herb's for 30 years. I've always been pleased.
Tamara Z.
Vehicle Make : Mini Cooper
McCleod was very professional and informative about my car, the time frames, and pricing. Will be back if anything happens to my car or my husband's.
Donald B.
Vehicle Make : Nissan
From email updates & what I was told when I brought the car in I was told that it would be ready at 4:00 pm on 8/4. It wasn't until I called at 3:00 on 8/4 was I informed it wasn't ready. Promised on 8/11. Called a couple of days early this time & was told it would be ready 8/25. The email updates came out after my conversations with Jesse, not before. The updates are misleading & useless. Called 8/22 to see if it would be ready 8/25 & was told it would be ready in 45 minutes. Really? No advance notice? Should I drop everything & go pick up my car? When were you aware it would be ready on the 22nd? Surely at least by close of business on 8/21. Picked it up 8/23. It hadn't even been washed. Got email at 6 pm on 8/25 confirming I had just that day picked it up.
We have used you for years & I specifically requested this shop. Very disappointed. Your service has gone way down.
Janice C.
Vehicle Make : Ford
I was very impressed with the consistent updates on the repairs of my car. John was very accommodating and a pleasure to do business with. It was so convenient to have Enterprise right there in the building to have easy access for car rental. The whole process for the car repair was actually very painless thanks to your efficiently run business. I was pleasantly surprised how easy you made it for the client. Thank you for the good experience with your company. I will certainly recommend you to others!
Fiona P.
Vehicle Make : Nissan
Thank you for an excellent job you did!!
Wonderful team!
Fiona P
Yvette M.
Vehicle Make : Chevrolet
Thank you!
Edward E.
Vehicle Make : Volkswagen
Great outcome. Great service. Start and completion exactly as scheduled. Daily updates on progress. I would recommend Herbs to anyone wanting too quality bodywork.
Lucy H.
Vehicle Make : Nissan
Courteous service guys & excellent service.
My car is always fixed correctly!
Thanks
,
Lucy
Babette C.
Vehicle Make : Toyota
Jessie did a great job in staying in touch with me throughout the entire process...not to mention my Sequoia looks great!
David M.
Vehicle Make : GMC
John McLeod was great to work with, he was on top of the repair, had parts in house when the vehicle arrived, and took extra care to make sure we were satisfied and pleased with the work.
Charles B.
Vehicle Make : Toyota
Jesse and team were great! Communicated well and let us know every step.
Mark &.
Vehicle Make : Cadillac
Good communication
Excellent customer care
Family atmosphere
John McLeod and Logan were great to work with
Brian L.
Vehicle Make : Mercedes
Excellent service and work
Jeremy L.
Vehicle Make : BMW
This is the second time that Herb's fixed my little accidents with my BMW. The first fix was at Herb's in Frisco, and this fix was at Herb's in plano. Both fixes were perfect-the car returned to me as good as new. The Plano location was incredibly efficient. I will return every time.
Stephanie M.
Vehicle Make : Jaguar
Once again my expectations were exceeded.
Christine A.
Vehicle Make : Cadillac
Very good customer service, and amazing job getting the cars done early. Art did a great job!
Becky B.
Vehicle Make : Nissan
it was great working with everyone and you all where very nice to work with i hope i do not have to come bsck but if i do will thibk of you
i liked getting the text to say when my car should be ready and it was ready a little early that was good for me
thanks for tsnking car of my car
Christine P.
Vehicle Make : Subaru
Herb's has always delivered a job well done and in a professional manner the past two times that I have had my car repaired. :)
Susan G.
Vehicle Make : Toyota
I always trust Herb's to do an excellent job. You did great again
Christopher S.
Vehicle Make : Toyota
I selected Herb's from the list that Farmers provided because I knew the name and family-owned reputation. While it took a little longer than anticipated, my car on delivery was spotless and in perfect condition. My agent Jesse worked with my insurance company so that there were no surprises. I know it's pretty standard but I do appreciate having the renal office on-site; and Enterprise is my go-to rental choice. Chris was great to work with, too.
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