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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 355 reviews 81%
4 star 40 reviews 9%
3 star 6 reviews 1%
2 star 9 reviews 2%
1 star 28 reviews 6%
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(All Vehicle Makes)
Oresta B.
Vehicle Make : Volvo
5 out of 5
7/17/2017
Thank you all
Jason V.
Vehicle Make : Toyota
5 out of 5
7/14/2017
The communication was top notch in letting me know what was being done and when it would be complete. The work on the car looks amazing and so far have nothing to complain about.
Mary T.
Vehicle Make : GMC
4 out of 5
7/14/2017
Excellent job and service from start to finish. Would highly recommend to others and our insurance company. However we have noticed since we picked up vehicle yesterday that bluetooth microphone for phone calls is now not operating. The roof liner was completely reinstalled in our repairs where microphone is located. Please let us know how we need to address.
Debra M.
Vehicle Make : Lexus
5 out of 5
7/13/2017
great job as usual! very happy with the service and the people from your company!
John N.
Vehicle Make : Honda
5 out of 5
7/13/2017
Job complete and finished ahead of time. Everyone from front desk to estimators were quite friendly. Lobby very neat and clean
Jerome F.
Vehicle Make : Subaru
5 out of 5
7/8/2017
thanks for getting it in and fixing it quickly!
Walline W.
Vehicle Make : Infiniti
5 out of 5
7/1/2017
Great service from start to finish.
Tommy S.
Vehicle Make : Lexus
5 out of 5
6/30/2017
Great service.
James H.
Vehicle Make : BMW
5 out of 5
6/28/2017
Great service from start to finish.
Jason V.
Vehicle Make : Nissan
5 out of 5
6/28/2017
I found the staff to be helpful and attentive to my questions and concerns. The gentlemen who works at the front desk was always very helpful and friendly. And if he was busy. Other staff would check to see if I have been helped or not. The text messaging on schedule was very nice to get. I would only say maybe a little detail as to why it may have been changed. The work on the vehicle looks very well done. Almost like it never happened. Keep up the good work.
Donald E.
Vehicle Make : Chevrolet
1 out of 5
6/28/2017
Door lock button and trim were replaced with worn and damaged parts
Glenn M.
Vehicle Make : Chevrolet
5 out of 5
6/27/2017
The best! I always take my vehicles to Herb's.
Donna L.
Vehicle Make : Honda
5 out of 5
6/23/2017
Excellent job. You all communicated regularly on the status of my repair. Though it took a little longer than expected, it was because your team wanted it to be perfect. Totally understood and much appreciated. Very well done. Thank you!
Judy P.
Vehicle Make : Ford
2 out of 5
6/23/2017
They rescheduled my time to pick up four or five different times one time they didn't let me know ahead of time that it wasn't gonna be ready and I went up there on Friday.I received a text after I got home from checking on my car that it wasn't ready. I had to text to check on my car when it was supposed to be ready on Monday. I took my car in on June 2 and got back on June 22 . It was stressful because I had to work I have a husband who is in full-time care facility I have to take care of him and I are driving the car was in a custom too and it wasn't didn't have all the bells and whistles that my car had on it so it was not a comfortable car to drive.
Brenda A.
Vehicle Make : Toyota
5 out of 5
6/22/2017
Wonderful customer service and being updated daily. The car was returned back to me looking like brand new. Great car wash inside and out. Highly recommend this company.
Fred W.
Vehicle Make : Chevrolet
5 out of 5
6/20/2017
Very pleased!
Kent A.
Vehicle Make : Chevrolet
5 out of 5
6/17/2017
Great job! Love the text updates and appreciate the quick turnaround!
Lloyd W.
Vehicle Make : Infiniti
5 out of 5
6/16/2017
Super job
Jennifer M.
Vehicle Make : Acura
5 out of 5
6/15/2017
Herb's did a great job repairing my Acura TL. I'd like to mention Brandon s customer service was impeccable. He is an asset to your company. This is the 2nd time I've used Herb's and I greatly appreciate the jobs you all do.
Brooke C.
Vehicle Make : Ford
5 out of 5
6/13/2017
Don and the team was great. Enterprise rental was given dirty and water spots in all the glass.

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