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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 223 reviews 77%
4 star 27 reviews 9%
3 star 5 reviews 2%
2 star 14 reviews 5%
1 star 19 reviews 7%
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(All Vehicle Makes)
Armand F.
Vehicle Make : Chevrolet
1 out of 5
1/31/2018
My tires were not aligned, my flood light was out, and my fender was not put on properly when I got it back. Thy had to order me a new fender and I have to turn my car back in for something that should have been done the first time.
Stephanie G.
Vehicle Make : Chevrolet
4 out of 5
12/16/2017
When I received my car my front license plate was missing, your staff was quick to find it and a mounting kit and put it back on my bumper as soon as possible. Great customer service. The text system however is a little slow, I had my car back in my possession for almost 18 hours before I got the text to tell me that my car was ready to be picked up.
Stanley S.
Vehicle Make : Honda
4 out of 5
12/9/2017
Everything was done in a very timely manner. A touch up was done for some minor scratches on my CRV without charge which was very much appreciated. Thanks again for your services???? Mr. and Mrs. Stan Schultz
Rachel &/or.
Vehicle Make : GMC
1 out of 5
11/15/2017
I was told that the replaced front bumper could not be put back in perfect alignment. Jolene was difficult to work with.
Timothy M.
Vehicle Make : Cadillac
1 out of 5
11/8/2017
My car had issues with the rear door not opening and left front window seal.Drives door speaker stopped working after repairs as well.
Toby Y.
Vehicle Make : Mini Cooper
5 out of 5
11/3/2017
Work was completed sooner than expected and my car looks like a new car again
Jerry H.
Vehicle Make : Ford
5 out of 5
10/27/2017
Great job
Megan M.
Vehicle Make : Hyundai
1 out of 5
10/12/2017
The $500 insurance deductible was charged to my daughter's credit card. The USAA insurance claim clearly waived this fee. She had to call Herb's to obtain a credit to her account after receiving her car and leaving the lot.
Janira P.
Vehicle Make : Chevrolet
5 out of 5
10/12/2017
Keep up the good job!
Stephen A.
Vehicle Make : Infiniti
5 out of 5
9/30/2017
It was so easy!! You took care of all the hard parts- insurance calls and rental car. You made it where all I had to do was take car in and pick it up. Early!! You kept me updated and also the rental car updated. Thanks
David H.
Vehicle Make : Subaru
5 out of 5
9/29/2017
Repair work was great, communication was timely and helpful. Car was completed a day ahead of schedule and super clean. Thank you very much!
Angelo T.
Vehicle Make : Nissan
5 out of 5
9/26/2017
Migel kept me posted on every detail of the process. That makes a big difference when things don't go exactly as planned.
Alan K.
Vehicle Make : Subaru
5 out of 5
9/26/2017
Excellent work done on my car. I was regular kept up to date with e-mails.
Kason K.
Vehicle Make : Ford
4 out of 5
9/23/2017
The entire process was handled with professionalism and great customer service. Herb's kept me in the loop at every step, which I appreciated. My Ford looks brand new!! A specialist even got the stubborn black tar off the undercarriage. That's going above and beyond, and I couldn't be happier!
Brad P.
Vehicle Make : Cadillac
2 out of 5
9/14/2017
The job turned out well but the communication was sparse, and sometimes inaccurate.
George T.
Vehicle Make : Ford
5 out of 5
9/9/2017
Excellent service
Tammy C.
Vehicle Make : Nissan
5 out of 5
9/2/2017
Communication by text about progress was helpful
**** S.
Vehicle Make : Honda
1 out of 5
8/27/2017
I will need to bring my CRV back for more work. The moulding that was repaired is coming loose.
Floyd D.
Vehicle Make : Cadillac
5 out of 5
7/28/2017
As always Herbs personal were great! The repair to my car was perfect!
Dennis C.
Vehicle Make : Dodge
5 out of 5
7/22/2017
Thanks for updates and timely service

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