Ryan E.
Vehicle Make : Chevrolet
Shadow Lake always does a fantastic job and always pays attention to finer details
Robert H.
Vehicle Make : Volvo
Car looks amazing...Great customer service!
Steven B.
Vehicle Make : Chevrolet
My truck looks great! Thank you!
Ben T.
Vehicle Make : Honda
Thx for your service.
Grace M.
Vehicle Make : Kia
Communication with all of the staff was amazing throughout my repairs- I loved receiving updates online. Overall, I was very pleased with the friendly staff and great service!
Melinda H.
Vehicle Make : Chevrolet
This was the second time I've had to bring a car into your shop. Both times I was treated very well. Customer service is very important to me and you guys are tops when it comes to that. I appreciate the professionalism and honesty from your company. Job well done!!
Travis K.
Vehicle Make : Chevrolet
Very professional! Easy to work with! Will recommend to anyone!
Ryan M.
Vehicle Make : Ford
Process was quick and easy! Came back to use even cleaner and nicer than we expected! Everyone was so personal. We will definitely use Shadow Lake Collison Center for future work, if needed.
Glen G.
Vehicle Make : GMC
Outstanding. Thanks!
Jay M.
Vehicle Make : Ford
Professional
Richard M.
Vehicle Make : Ford
Very pleased. Would use them again.
Robert C.
Vehicle Make : Acura
Very professional. Delivered sooner than expected. Quality work. Absolutely NO complaints. Thank you so much. Bob
Rick N.
Vehicle Make : Lexus
My car has off-white leather in perfect condition. I told my advisor to be extremely careful to not mess up the interior (I am very careful with it). When the work was being done on my car, I noted that the technicians had stored a large, dirty part of my car that had been removed in the back seat directly on the leather. When I picked the care up, there was grease stains on the carpet, leather, headliner, etc. that caused me great distress. My advisor tried to get them out, but it will take me a while on my own to (hopefully) get these areas cleaned to my satisfaction.
In addition, the repairs took nearly 3 weeks to complete (vs the initial estimate of 4-5 days), and the repainted portion of my car has a very bad case of "orange peel." Overall, not a great experience. Definitely not a good place to bring a high-end car for repair. I will not be recommending Shadow Lake Collision Center.
Dwaine S.
Vehicle Make : GMC
Excellent and complete personal and digital communication throughout my repair process, perfection in the work done and superior customer service to make a not so fun task a snap!
James K.
Vehicle Make : Dodge
Great job to the team! Very professional!
Eric V.
Vehicle Make : Audi
Excellent work and service. I have absolutely no complaints
Melissa H.
Vehicle Make : Hyundai
You were so easy to work with and made everything easy to understand. Thank you for your personal service and promptness in everything you did. If ever needed I will return and will recommend you to others. Thanks Damean for making everything so easy! And Jamienin the front was also very helpful!
Eric T.
Vehicle Make : Honda
Finished the car before estimated time.
Kory W.
Vehicle Make : Ford
Excellent job and I really appreciate the touch up paint that I was supplied with. Your shop was very accommodating with my pick up request, its not everyday someone asks you to lock the keys in the truck. Thank you!!!
Paul S.
Vehicle Make : Toyota
Overall, very, very satisfied with Shadow Lake, been there before and will be back if needed. However, please note the following for your SA.
The daily update was practically useless. The end date in the updates (21 June) wasn't what we were told when we dropped off the car (19 Jun). The updates had nothing to do with the work being done, they just went along with the timeline, for example, half way through the timeline the update just happened to be 51% complete, but then the next day we received one in the morning saying that it was still on track for 21 June and by afternoon we got one just before closing on Friday that the car was ready. We love the idea of being able to check in but it has no credibility.
Again, minor issue. We are very pleased with you but wanted to voice our opinion on the updates.
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