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Body Shop Review Summary

5 star 139 reviews 88%
4 star 6 reviews 4%
3 star 5 reviews 3%
2 star 2 reviews 1%
1 star 6 reviews 4%
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(All Vehicle Makes)
Robert O.
Vehicle Make : Toyota
5 out of 5
4/29/2017
Superior work. Professional staff. Very satisfied with the entire experience.
Kathryne T.
Vehicle Make : Infiniti
5 out of 5
4/23/2017
I was very impressed with the quality of work and how fast everything was finished.
Jauna D.
Vehicle Make : Kia
4 out of 5
4/20/2017
Thanks Don!
Kristin V.
Vehicle Make : Toyota
5 out of 5
3/31/2017
Really appreciated all the updates and everyone was very helpful from beginning to end.
Linda M.
Vehicle Make : Volkswagen
5 out of 5
3/14/2017
Good job, on repairs!!!! I like the fact that my car was cleaned inside and out , after the repairs ???? Thank-you so much !!!!!!
Gil S.
Vehicle Make : Ford
5 out of 5
2/23/2017
My repair was private pay, so the team did everything possible to save me money, without cutting quality.
Christopher R.
Vehicle Make : Hyundai
5 out of 5
1/19/2017
Very friendly kept me well ln formed on the work being done to my car
Scott K.
Vehicle Make : Hyundai
5 out of 5
1/14/2017
Car looks great abs was finished on schedule. Great communications and professionalism. Would definitely recommend!
Susie L.
Vehicle Make : Lexus
2 out of 5
1/11/2017
It took 2 days longer than expected (Tuesday instead of Friday) - had to be redone because the paint was not satisfactory. I was told I would be given a price reduction due to the inconvenience- but the invoice did not reflect an adjustment. It was over budget and took longer than expected. I have always had a great experience with Milstead- and have always trusted you completely. This time felt different. I gotta say, I was disappointed. I had gotten to the point I would not even bother with other estimates, but next time- I will shop more carefully
Esther C.
Vehicle Make : Nissan
5 out of 5
1/1/2017
Great experience, seamless communication between the shop the rental company and our insurance. All worked together to ensure the highest customer experience and satisfaction and they all delivered. Very happy with our service. My vehicle was delivered earlier than expected that was certainly a pleasant surprise.
Scott M.
Vehicle Make : GMC
5 out of 5
12/19/2016
Don was fantastic. The red head lady at the desk was awesome too. Did not remember her name.
Gina S.
Vehicle Make : Toyota
5 out of 5
12/18/2016
Don was great!
Shawn J.
Vehicle Make : Ford
5 out of 5
12/16/2016
I've heard a lot of good things about Milstead but I've never used them until now. I was very happy with my services. Thanks!
Betty K.
Vehicle Make : GMC
3 out of 5
12/10/2016
Constantly told... I'll get back to you. But, Never happened. Told in a text, parts were IN, almost done. That day in a 3-way call, Don said they haven't even Ordered them yet!!! Never given a Straight answer, just smoke. 2 mos to fix Minor Damages? I would Not have my car Today if I had not shown up & Demanded to SEE my car. They called someone, then told me it wasnt done at the counter. I wanna SEE my car!! Go back and... There she is, ALL DONE. Imagine That. On looks alone, you do good work. Taking it in for a Service because it dont sound right tho. I should & Would havd had my car back, a month ago if you would have dealt with My adjuster DIRECTLY, like she told you too in our 3-way conversation. Happy I have my car. She "looks" great. Thank You for Detailing her. We'll see how Happy I am sfter getting her Serviced. Smoke/Avoidance are not the way to keep Customers Happy.
Michelle R.
Vehicle Make : Honda
3 out of 5
11/16/2016
Repairs took longer than projected. Delayed 2 times
Usha M.
Vehicle Make : Lexus
5 out of 5
11/15/2016
Very professional. Excellent!
Joanna Z.
Vehicle Make : Honda
5 out of 5
11/1/2016
Great service from the time I dropped my car off to the time it was ready to come home. The staff was amazing. Thank you for the Great Service.
Bob S.
Vehicle Make : Lexus
5 out of 5
10/21/2016
all aspects of the work (estimate, drop-off, actual repair, schedule, pick-up, and schedule) were handled very well -- everyone at the shop was pleasant and accommodating -- well done
Mickey M.
Vehicle Make : Honda
5 out of 5
10/17/2016
Excellent work and customer service. It just took so long to complete the repair. Highly satisfied.
Lori A.
Vehicle Make : Hyundai
5 out of 5
10/7/2016
It was a pleasant experience with exceptional customer service!

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