Toyota of Tampa Bay Collision Center

Daily email updates and picture status was outstanding. The service adviser Kevin L. was a pleasure to deal with.

The job well done

Workers were very kind, friendly and generous. I appreciate that very much, job well done

Kevin was a great pleasure to work with. He was professional and friendly and efficient with keeping me updated and informed. I would recommend Kevin and Toyota of Tampa Bay to all my friends and family. Thank you Kevin and Toyota of Tampa Bay.

Everyone was very nice and helpful. It was a pleasure to work with Kevin.

My only complaints are that I was told that I would get a call about my new estimate and didn't get a call. Just one saying my car was ready. And that some sort of goo was left all over my wheel. Maybe from the new rim? Otherwise, everything else was good. The people are nice.

On 4 separate calls I was told my consultant told me he would call me back and he never did.

I was never notified of any progress, diagnosis, or estimated time of completion. My car was apparently fixed on Friday though I wasn't notified. I was finally told my car's damage had been repaired by my INSURANCE COMPANY, on the following Tuesday. My insurer,Nationwide, was letting me know that if I was to keep my rental car any longer I would become responsible for the cost of each additional day!! So by not notifying me, a customer who purchased the car at Toyota of Tampa Bay, gets all maintenance done at Toyota of Tampa Bay (even though last time the service from Terry was absolutely terrible), and now I bring you FREE money. I could have gone elsewhere. Kevin's lack of communication from the collision department caused me to rearrange my day because for three and half days he couldn't call me to tell me my vehicle was complete. Just like Terry when I had my most recent oil change had me wait an additional hour of my day because he couldn't take the two, maybe three minutes to find me sitting at the round table on the balcony. I'm thinking another Toyota dealership deserves a shot at my business, my time, and most importantly my money. Kevin and Terry need training in BASIC customer service skills. Kevin's response to me asking why he hadn't called was "It's been a mad house". Well I'm sorry I'm worth your businesses time since you have so much coming in it's a madhouse!!! I'm sure no one will read this but both my father and I both do all vehicle business with you. Dr. Oliver R

good

Nice work. On-time. No surprises.

Everything good

I did have to bring it back for a check system error

Car looks brand new again. Everyone helpfull answered my questions made this experience go smoothly. Repair done in a timely manner.

There were some some scratches that didn't get painted when they painted the bumper. They were a little further back than the others, but if you are painting the bumper why not paint all of the scratches? Otherwise the service was great and very easy. Tony is excellent and working with him was a pleasure.

Tony was wonderful! He kept me updated and really did such a great job getting my appt scheduled. Every person there was helpful and courteous. I never had to wait. If I ever need service again, this is where I'm going for sure!

Tony was thorough & kept me informed the whole time my car was in the shop.

great job

I was truly impress with the repair. My case came out looking like new. You guys did a wonderful job. Thank you so much for the job well done.

Outstanding professional workmanship on fenderbender repair, as well as installation of genuine Toyota backup camera which for whatever reason was not included in an otherwise loaded Camry SE. Toyota of Tampa Bay absolutely took the pain out of the inconvenience and annoyance of getting backed into on a supermarket parking lot. Thanks to all!

Happy