Service King Lakeway

Excellent customer service. The entire process was smooth. Steve was amazing and he kept me informed every step of the way.

Steve was great, he made the process very simple and smooth. Really great customer service and a total pro. Thanks to Steve, Ashley and all the crew! Cheers for now, Richard T

Was impressed with the attention to customer service! Was given several updates a week on the status of my vehicle. Repairs were beautiful! Would use service king again & will recommend to friends!

I think I worked with Steve. He was great! Super communicative. Friendly. Helpful and everything else. I've had and had work done on many cars and he was by far the nicest guy I've ever worked with. Makes such a difference. This was my first time using service king but you've got a lifetime customer in me based on his help and great customer service. Hope he gets this feedback!!! -Heather C

You did a good job.

James kept me up to date on the progress of work. He knew finances were an issue, and he worked to get it completed in a timely manner. Brad was also wonderful in working with me. Everyone I met, from the minute I walked in the door, was friendly and wanting to help. I find customer service to be lacking in this day and age. Service King is all about the customer. I highly recommend them.

The Team at Service King on 620 in Lakeway was very nice. The girl at the fron desk was very friendly and went above and beyond to help with coordinating with Enterprise to get the rep onsite. James my service representative was also excellent, he made sure everything was done correctly and communicated through the entire process. Can't say enough good about this team. Will definately be be back.

Enterprise rental makes you look bad. They are unprepared and unprofessional. Otherwise a flawless experience.

The team was welcoming and did a beautiful job on my repair.

Excellent work, very courteous, and kept me informed daily until my car was ready. Thank you, Service King!

Great body work and terrific blending of the paint! Thank you all!

Thanks for fixing the car, I appreciate it.

I'm not sure if my first response went through, I received an error on the page so I am rewriting my response. I responded "No" in answer to your question as I do not feel that all of my issues were resolved after taking my minivan to Service King for repairs. On the positive side, the repairs that were made were very good. All the dents were removed and the paint job looked really good. The damaged sections looked like new. Also, the car was very clean when it was returned. Even the milk stain on one of the rear seats was removed. This showed there was a high level of detail and care taken with my van. The reason why I am not fully satisfied is because Service King did not perform repairs to the passenger's side door that was damaged. I noticed a day or two after the accident that the plastic casing for the door wiring was damaged in 4-5 places. I saw that it had come apart in multiple places when the door wouldn't close properly. I was able to snap most of the plastic links back into place, but two were broken. These do not hold together and make closing the door difficult. When I first dropped the van off for repairs, I provided our rep with back story on the damage. I notified him that we had taken the van for a 40-point inspection in March before driving the van from NJ to TX. We then had to take it for Texas inspection in the middle of April. Neither inspection identified anything wrong with the van. Furthermore, the child's car seat on the passenger's side of the van, directly adjacent to the broken door, showed visible damage. Neither the car seat or door on the driver's side exhibited similar issues. Lastly, I didn't have any problems with the door until just after the accident. Despite this back story, the official comment I got from Service King was that the damage to the door could have resulted from the accident, or it might not have been because of the accident. Ultimately, I feel that Service King washed their hands of this issue and left it up to me and the insurance company to resolve. My dissatisfaction with Service King is that your people didn't act as my advocate. You didn't argue on my behalf and thus didn't help me get all the repairs from the accident fixed. If Service King isn't going to act in my, the customer's, best interest, why would I bring my van there again or refer anyone else to you for repairs? I don't feel that Service King was looking out for me. Sincerely, Evan J

Job was done quickly and I was always kept well informed on the status of the repair. Thanks.

We are VERY impressed with the office group, the work, and the service our car received while at Service King. We felt like valued customers the entire time. Greg Abbott and his team, Steve, Jesse, ad Brittany, were knowledgeable, friendly, and went the extra mile to repair our car--excellent and professional in every way!!!