Service King Grapevine

Please don't contact me. I was unhappy because I had a scheduled appointment to drop off my car and still had to wait for 30 minutes. Then, when I asked the woman at the check in counter if someone was going to be with me soon, she acted as if I was being impatient. The service person who then helped me was nice but to me he also made it sound like I was being impatient because he said it was a "Monday morning" and the office was really busy. My response to that was that's why I thought that you scheduled appointments and that I was really busy as well. I then felt like I was rushed through the process very quickly to appease me which I'm sure the intentions were good but after I left, I didn't really feel like I had the opportunity to discuss everything that I had intended to in as much detail as I felt it should be. And I had to repeat some of the things I had asked to be checked to the service person on the phone when I was called to say the repair was done. That sort of made made me feel as if I was requesting extra or unnecessary work when I just wanted to be sure a thorough repair was done. It wasn't a bad experience per se. It just wasn't the best experience.

Very very impressed with overall service. Quick , polite, informative. Great job!

Yes I look forward to talking to a representative on Monday when I return my truck to have it completed properly.

I set this repair up in advance to avoid being without the car for as little time as possible. This is my 17 year old daughter's car so rental doesn't help and she cannot drive my car. I understand the normal delays for extra parts and allowed for that but it was estimated to be 4 days. And now it is more than double that. Very disappointing.

Bryan and everyone at Service King possess great custoner service skills.

I had a fabulous experience - Jonathon was so kind and helpful!!!

The car smells like paint inside and there are several places inside and outside the car with smears that were not there when I dropped it off. I will need to get the car detailed which I feel should have been done in the first place. If my door was to be fixed then why was the radio tuned in for music? Was it left running with the air recirculating while paint was in the air? It's not your car to use for your own leisure!

It doesn't appear they fixed everything. Were in such a hurry to get me out the door, didn't fix the area I pointed out.

Austin and Steve were very professional and kind Kuddos to them Thanks for fixing my Camry!!!

Jonathan was very helpful and made sure I was satisfied with the work thanks

Service is name of the game, and that's what i got.thanks

Jonathan was very kind and kept me informed thru the process - great experience

Great service and the car looks great.

Brian was great. Very helpful

Perfect service from Rick. Kept me informed every step of the way. I would definitely return because of his high level of service.

Service was great. Easy in and easy out!

You are awesome and great customer service you provided.

I appreciated being updated almost daily on my status

Austin was very friendly and professional. He kept me sstatus on the repair and did a great job. The repair looks fantastic.

Great job done on-schedule. They took great care of me.