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Body Shop Review Summary

5 star 650 reviews 74%
4 star 144 reviews 16%
3 star 24 reviews 3%
2 star 22 reviews 3%
1 star 34 reviews 4%
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(All Vehicle Makes)
Cheryl I.
Vehicle Make : Toyota
2 out of 5
7/16/2017
Car was not completed, buff marks showing on fenders, writing on hood/front of car, compound in various spots on car, new scratch on door. The inside was dirty where they took the liner out. Overall, very dissatisfied as their quality control seems to not exist. After a month in the shop and the car sitting there 3 to 4 days for me to pick it up, it's evident the car was not inspected. That all starts with your management team and filters down. I've logged a complaint with USAA as well since Service King is one of their recommended shops. I've had much better services at two different locations within the past few months for the same isdue, hail damage.
Ross O.
Vehicle Make : Toyota
2 out of 5
7/15/2017
I've already reached out to Gavin and he is aware and helping me resolve my issues
Rob B.
Vehicle Make : Toyota
4 out of 5
7/7/2017
This was the second time I've brought my truck to Service King and the staff there has been amazing and the work has been perfect.
George B.
Vehicle Make : Cadillac
5 out of 5
7/6/2017
Thank you - thank you ????
Rowena H.
Vehicle Make : Toyota
5 out of 5
6/29/2017
Good job! Joshua Satterwhite, the sales manager has always kept me in the loop of knowing when they started working in my car, order parts, and waiting for the insurance company. Service King has provided professional customer services! My car looks beautiful. They did a good job.
Elathia M.
Vehicle Make : Kia
4 out of 5
6/24/2017
Service King, You have provided great service again. I used your service last April 2016 and I was very pleased. It wasn't in my plan to use you this soon,but things happen. Logan was my service guy at Service King Midway and he made me feel comfortable with my repairs. The service to my Kia Soul was in the time frame that he told me. So thank you Service King. Ms. E. ****
Shawn L.
Vehicle Make : Ford
5 out of 5
6/24/2017
I really appreciated the auto text updates which kept us in the loop on the progress. Logan was friendly and nice when we picked up the car. The car looks great! Thank you!
Stephanie D.
Vehicle Make : Volkswagen
1 out of 5
6/24/2017
More than 5 things weren't assembled correctly and marks still existed. I had to ask that someone do a walk around with me, they tried to just give me the keys and run.
Robert F.
Vehicle Make : Ford
5 out of 5
6/23/2017
Very pleased with the repair and the communication.
Vincent M.
Vehicle Make : Mazda
5 out of 5
6/21/2017
Good experience.
Chandra R.
Vehicle Make : Honda
5 out of 5
6/21/2017
Excellent service and timely updates in repair
Kelly M.
Vehicle Make : Honda
5 out of 5
6/20/2017
Tim Ward, General Manager, is an exceptional Service King representative. He is knowledgeable, professional and customer satisfaction focused. If you have an internal recognition system, please acknowledge Tim as an exemplary manager and leadership role model.
Jeffrey C.
Vehicle Make : Toyota
5 out of 5
6/17/2017
My repair was performed great and I was notified every step of the way
Connie N.
Vehicle Make : Subaru
4 out of 5
6/14/2017
It took a lot longer than I thought it would but not longer than I was told it would and they did an excellent job of keeping me apprised of the progress
Ken L.
Vehicle Make : Ford
5 out of 5
6/10/2017
Great repair and great follow up doing the repair process
Meredith L.
Vehicle Make : Acura
4 out of 5
6/9/2017
Joshua was great! His customer service, updates and even staying 15 minutes past 6 so I could pick up my car after being stuck in traffic was very kind of him. You should be proud to have such a great employee.
Mark M.
Vehicle Make : Toyota
5 out of 5
6/7/2017
Awesome service. Amanda was super. Car looks great.
Sasidhar M.
Vehicle Make : Ford
5 out of 5
6/6/2017
Its was really awesome experience, Gavin kept me updated day to day. It was very good experience overall
Dennis G.
Vehicle Make : Chevrolet
5 out of 5
6/4/2017
Joshua was very cordial and professional. The communication Throughout was excellwnt
Lisa J.
Vehicle Make : Lexus
5 out of 5
6/3/2017
Joshua was great to work with and kept me informed the whole way.

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