Samantha K.
Vehicle Make : Ford
I have mixed feelings about my experience with Service King. It took way too long for my car to be completed (34 days). It should have been done in two weeks. I was very frustrated with the process. With that said, Eddie, the manager, and Jordan, the guy overseeing my car, were both easy to work with. When I voiced my complaints, they listened and compensated me accordingly.
Morrell B.
Vehicle Make : Lexus
The work done on my car looks really good the only thing you did not complete the job as promised
Charles C.
Vehicle Make : Lincoln
Daniel was great
Lori M.
Vehicle Make : Mazda
My car was there for a month, for 2 doors, they first it was a part then paint isses,the finally I go to pick it up but the door of impact was still offline it didn't show new door it was popped out wet sanded,& painted. Well they say oh no problem we will fix right fast, take car to the back the come back an say we will have to keep it longer we made a dent, so I just get my car yesterday an my window does not automatically roll up and down anymore, an the window seems to bee out of alinement now. Also I took my car there on a ****\2 tank of gas Roland the manager in charge of my car said will fill tank up for inconvenience
I could not drive anywhere as had zero gas srt8 to gas station this is the worst experience with a claim I have had. And they really don't seem to care they have your car they are only worried about how many cars they can get in its about the money! Surly not customers I should have pay attention when previous customer said same thing.
Steven D.
Vehicle Make : Hyundai
Great job with updates. Easy drop off and pickup
Loren R.
Vehicle Make : Ford
Friendly, hard working, and helpful staff!
Gerald L.
Vehicle Make : Kia
This is how service is supposed to be. I am greatly impressed, happy and completely satisfied with all aspects of my experience. My car was taken in because of an accident that was not my fault and Service King handles all aspects of the insurance claim without any kind of problems and my car look great wdhen it came out. You wouldnt know that it's been in an accident or repaired. And the convenience of having the rental on-site was awesome. I would recommend this Service King to anyone need to have their car repaired.
Roy C.
Vehicle Make : Infiniti
The work done was excellent,communication was outstanding,everything was punctual, and all personal were curteus.A
Brooklyn G.
Vehicle Make : Nissan
Cusromer service and communication were excellent. I was quoted about a 2 or 3 week job that turned into a 5 week job. So that is the only part that I wasn't completely satisfied with.
Phyllis K.
Vehicle Make : Ford
Jordan was VERY THOROUGH AND MOST HELPFUL!!! EXCELLENT ADJUSTER
Michael S.
Vehicle Make : Mazda
Kept me informed during the entire process.
Jim M.
Vehicle Make : Toyota
Lam, my service advisor, did a great job. Don't let anyone steal him.
Cathy F.
Vehicle Make : Mazda
Great personal service!!! Jordan was awesome . He is great at customer service and inspires confidence in Service Kings work. I love his honesty!! He pointed out that the color on a small part of the bumper was not an exact match!!! I couldn't tell one one or another but the fact he told me about it was above and beyond!!! Keep up the superb work!!
Barbara G.
Vehicle Make : Chevrolet
Lam Nguyen was super coordinator; everyone most accommodating. Thanks.
Arturo R.
Vehicle Make : Toyota
I had to wait 2 hours after dropping off my car to get a rental, I had to call to get updated on my car, the repair wasn't done properly, I had to wait 40 minutes to receive my car, the gas tank was literally empty.
Danielle D.
Vehicle Make : Ford
The workmanship and repairs were done well, however the inconsistency and changing timeline was frustrating. We understand that sometime repairs are delayed by third party businesses, but two days vs three weeks is a big difference when paying for rentals, etc.
Lynne Z.
Vehicle Make : Ford
ROLAND **** was my service rep. He kept me informed about my car repair. I really appreciate all he did for me. Thanks to all.
Gary S.
Vehicle Make : Toyota
Thanks for a job well done and more!
Karen S.
Vehicle Make : Toyota
Promised date was not met and created bad customer satisfaction
Trudy B.
Vehicle Make : Nissan
Awesome service!
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