Service King Irving

Jonathan Reyes was great to work with. He is an asset to your company and should be rewarded for his good customer service skills. It is too soon to tell how happy I will be with the work, but I am so far. Thank you

Love it

Great service!

Very well

Great Service!

Service rep was very friendly and repair room shorter than expected. Great work!

The service was outstanding. I was regularly communicated with and updated with progress reports. I commend my service manager, KJ, whose oversight made my experience very pleasant from entry to exit.

Fantastic service!

The repairs were great, Jonathon was a pleasure to work with and we enjoyed your texts along the way.

Quick turn around. Looks great. Good personal service.

No

They did a great job on the car and it was done it was am extremely painless process from start to finish.

Original promise date was already long, then I was not informed of changes.

Great job

Working with KJ was a pleasure.

Car is like new. thank you!

My service rep. was great. He kept me informed all along the way.

Your initial question was, "Were you *completely* satisfied with your Service King repair experience?" Then you provide a simplistic "yes" or "no" choice. My answer is not COMPLETELY, but for the most part, yes. My only complaints are these: ****) After I initially entered Service King minutes before my scheduled appointment, I was told to take a seat to wait upon a service representative. Two other people came in a little bit after me and were told the same thing, but ended up getting served before me as I waited there for several minutes more. It did not seem like a first-come-first-served procedure when someone shows up at their properly appointed time. 2) My rear bumper has some scrapes on it that I don't believe were there when I brought it in. Since I can't prove it with certainty, I don't want to pursue the matter. I will just voice it in these comments and move on with my life. 3) My worst complaint is that my new radio had paint smudges on it from where the repair man messed with it during the repair procedure. I guess the repair man wanted to listen to the radio as the repairs were being made, and did not consider it important that his fingers were smudging my radio with white paint. After I drove home and noticed it, I was quite angry, since I bought the radio last year. Gladly, the radio was not permanently damaged. I managed to remove the paint smudges myself, BUT WHY SHOULD I HAVE TO DO THAT?! These are my few complaints, which is why I chose "no" to the question about whether I was *COMPLETELY* satisfied. For the most part I was, yes, but not entirely.

Great service! My car looks great!

Brian was great! Top notch service and I got my car back faster then I thought. It looks great.