Victor C.
Vehicle Make : Ford
The job was done expeditiously and professionally thanks to Tyler and his team. I would not hesitate to bring my busisness back to his location.
Saul P.
Vehicle Make : Nissan
Daniel was great. Kept me informed, was flexible with me about dropping off and picking up car, and even completed the repair much earlier than expected.
John C.
Vehicle Make : Chevrolet
Tyler my Service King Rep did an outstanding job in keeping me informed and aware of all things pertaining to the repair of my vehicle.
Samuel H.
Vehicle Make : Volkswagen
It seems like my repair was handed off several times and there was lack of communication between service advisors that resulted in an extremely poor experience.
Eliseo R.
Vehicle Make : Mitsubishi
One thing that bothered me was
I constantly received notifications
telling me my vehicle was going to
be ready at a certain date and hear
I am putting gas, and getting ready
return the rental, only to get another
text telling me the finish date had changed
yet again! This happened like 6 or 7 times.
Service King, needs to be honest with
their Ready Dates! & don't send me
Notification's unless, they're truly
sure they can confirm with the make
ready guys and the shop are done
with my vehicle. After awhile. it was
like they were "crying wolf " I didn't
believe their notifications! because
time & time again: "they lied to me
or misled me" The work on the vehicle
was satisfactory, but not the dialog!
Mary V.
Vehicle Make : Toyota
Samantha St John was efficient and kept sending text updates. Which was greatly appreciated! Thus far the car repairs appear to look good. The rest of your staff was very friendly too. Many thanks to all.
Rachael B.
Vehicle Make : Toyota
Tyler was very helpful and informative
Roofing C.
Vehicle Make : Ford
Excellent job, timely manner, repair completed on time, open communication
Melissa T.
Vehicle Make : Nissan
Everyone was very helpful and finished the work sooner than was estimated. Service King did a great job of keeping me constantly informed so I never had any questions about the status if my vehicle.
Anthony B.
Vehicle Make : Mazda
I was told on a Tuesday that I was going to be notified on Thursday if my car was going to be ready on Friday but I never got the Thursday call. That's my only complaint
Eric N.
Vehicle Make : Subaru
I picked up my car today and discovered 3 issues. ****. My rear view mirror was put on upside down. I was able to fix that issue myself. 2. My gas cover won't open. There's a lever on the driver's side that was working prior to my collision and now it won't unlatch the flap. This poses a serious problem because I can't put gas in my car. This leads to problem 3. My car had NO gas in it when I picked it up. I know for a fact that it had at least a quarter of a tank if not more before Service King got it. I understand that the gas tank probably had to be removed and drained to repair my vehicle, but the gas should have been replaced. And since I couldn't put gas in my car because the gas flap won't open now, I had to have my husband follow me home to make sure I didn't run out of gas. This gas flap issue NEEDS to be repaired ASAP.
Other than that, the repairs look good and my car seems to be operating fine.
Debbie L.
Vehicle Make : Volkswagen
We had a great rep. Angela,Was friendly yet efficient. She explained all options. She made an effort to have the work completed speedily. She suprised us with car out front ready and spotless. We weren't expecting it. What a great employee! Thanks Service King.
Mathiasdallana M.
Vehicle Make : Dodge
Customer service needs to improve all around. The staff is unprofessional, upon entering I was poorly greeted, asked to take a seat and would shortly be helped. 35min later the same receptionist asked if I've been helped... clearly she forgot about me.
Not only that but once I sat with the representative near all the staff at the desks I witnessed the manager walk up to the employee next to us and insult his work ethic. As a manager myself I understand the fustration that manager may have had however, there is a time and a place and that place is definitely not in front of customers.
I don't want to say I will never use Service King however, I will never recommend this location. Staff etiquette is terrible.
Steven B.
Vehicle Make : Ford
truck is grfat qamantha and here team did great jñb
Miranda F.
Vehicle Make : Chrysler
Service King was very quick in getting my car fixed once all the parts were available. Paint job looks great and front desk person was excellent in helping me each time I called or stopped by. Angela was very professional.
The Manager on duty also helped by making sure my car was safe to drive while we waited for the part to come in. Great experience overall.
Michael W.
Vehicle Make : Honda
My service advisor, Josie ****, was very professional and friendly. She answered all my questions and kept me informed as the repairs were being made, she is an exceptional advisor. Thanking her and the staff at the Bandera Rd location.
Sharon S.
Vehicle Make : Honda
The only possible area of improvement would be in your Communications between Service King facilities. Twice I have had to change Service King facilities because one was very very busy. On each of those occasions there was a problem with the second Service King getting paid right away. Considering the overall excellent job you do, this was not a big problem. But I do find I need to allow myself an extra half-hour when picking up to allow for paperwork difficulties on your part. Otherwise everything was really excellent. You guys do a great job.
Mwewa K.
Vehicle Make : Hyundai
The process went perfect, my car looks amazing
Raquel M.
Vehicle Make : Nissan
Very professional service, always up dating with car service!! Will recommend service with family n friends!!!
Patricia T.
Vehicle Make : Mercedes
Thank you so much for the pain free process
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