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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 533 reviews 77%
4 star 97 reviews 14%
3 star 10 reviews 1%
2 star 15 reviews 2%
1 star 40 reviews 6%
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(All Vehicle Makes)
Joel H.
Vehicle Make : Buick
5 out of 5
10/7/2017
Ron was great to deal with.
Gerald S.
Vehicle Make : Mercedes
5 out of 5
10/7/2017
It was a very easy process! And my car was finished 2 days early!!
Penny B.
Vehicle Make : Ford
5 out of 5
10/5/2017
Ron was super helpful and professional. He made the whole experience great by creating expectations and keeping me informed every step of the way.
**** C.
Vehicle Make : Ford
5 out of 5
10/5/2017
Friendly, efficient. Very pleased the work was completed early.
Ruben S.
Vehicle Make : Nissan
5 out of 5
10/5/2017
Professional and kept me in the loop, at all times!
Bella M.
Vehicle Make : Volvo
4 out of 5
10/3/2017
Vincent was quite attentive to the needs of my car repair! My camplient lies with the "many" modes of communication from the Service King automotive system! I've been associated with technology for some 36 years and so found it highly irritating that I had to communicate with Vincent via 3 separate numbers/text strings! This is highly unacceptable/avoidable and I could have missed out on pertinent correspondences. This would be the only reason I would be reluctant to recommend Service King to others.
Gay M.
Vehicle Make : Nissan
1 out of 5
10/3/2017
The shade of white with which Service King painted my bumper does not match the paint on my car...not real pleased about that. Car not ready when originally promised either. Gas tank was ****/4 down from where I left it at drop off. Scrape on left front bumper that I was told was already there when I dropped vehicle but I don't remember it being there...it should be verbally discussed when car is dropped off.
Jean B.
Vehicle Make : Honda
5 out of 5
10/3/2017
Excellent work
Rhonda W.
Vehicle Make : Acura
5 out of 5
9/30/2017
I was extremely impressed with the communication I had with my service manager
Sherry S.
Vehicle Make : Mazda
3 out of 5
9/28/2017
Third time I have used you guys. Great work again this time. HOWEVER the phone line to verify my credit card was down so my information was called in to another office. It was done in the reception area where anyone w/in hearing dustance could hear my card #, address, exp date, etc. I was shocked.
Cindy M.
Vehicle Make : Subaru
1 out of 5
9/26/2017
I was never contacted about the status of my car and when I was it was through somebody else's email. I was told two different times when my car would be ready and it was not. The repair that was done on my car was very nice .however, the customer service was lacking.
Kelley G.
Vehicle Make : Nissan
5 out of 5
9/23/2017
Absolutely great service! Top notch.. Vince was awesome.. car looks great as expected..
Barbara J.
Vehicle Make : Mitsubishi
4 out of 5
9/23/2017
It was done within the time frame they said and they did a fantastic job fixing my minor damage
Janet S.
Vehicle Make : Mercury
5 out of 5
9/19/2017
Great customer service kept us well informed every step of the way
Twila A.
Vehicle Make : Toyota
5 out of 5
9/16/2017
Vincent was very customer oriented. He did an excellent job communicating with us on the status of the vehicle throughout the repair.
Susy S.
Vehicle Make : GMC
5 out of 5
9/16/2017
Great service, wonderful staff and manager.
Richard J.
Vehicle Make : Chevrolet
5 out of 5
9/15/2017
Liked very much the way they kept you informed on the progress on your car very friendly people. Would recommend Service King.
Suzanne D.
Vehicle Make : Ford
2 out of 5
9/7/2017
Car looks great, but in my opinion, it took way too long, and apparently got sent back after quality checks 2-3 times. I appreciate the care and quality, but it just seems it should've been taken care of originally, or one send back max. And probably not a good strategy to say you think it'll be done one day and then the next and then not for another 3 days.
Kami J.
Vehicle Make : Ford
5 out of 5
9/6/2017
Kept me updated, great service, and fairly quick repair!
Jerry T.
Vehicle Make : Ford
5 out of 5
9/6/2017
Good communications and completed ahead of schedule.

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