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Body Shop Review Summary

5 star 918 reviews 75%
4 star 200 reviews 16%
3 star 17 reviews 1%
2 star 26 reviews 2%
1 star 70 reviews 6%
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(All Vehicle Makes)
Vanessaduane L.
Vehicle Make : Chevrolet
3 out of 5
3/12/2016
Nothing at all everything was perfectly fine and I'm not boasting
Marjorie G.
Vehicle Make : Toyota
5 out of 5
3/12/2016
The staff is amazing, my repair was fast and my car looks pretty again! Thank you Rhonda and the rest of the service king staff!
Julie H.
Vehicle Make : Ford
5 out of 5
3/11/2016
Great job!
Eric O.
Vehicle Make : Ford
5 out of 5
3/11/2016
Sean was a pleasure to work with and repairs were completed on time which was perfect
Julia A.
Vehicle Make : GMC
4 out of 5
3/11/2016
Thanjs
James H.
Vehicle Make : Honda
2 out of 5
3/10/2016
I was very satisfied with my customer service experience up until a point. I understand where things arise in the ordering and repair that alters the deliverable date. However, the one thing that can make this change in schedule acceptable to a customer is clear cogent communication and empathy. The ability to track your repair is a nice touch and the email/SMS updates that accommodate are a great luxury. They only prove effective if things go as planned which is a perfect scenario and happy path. There did not seem to be a contingency in plan for how to communicate digitally, nor personally (which I feel is imperative if things go south) to communicate the burden now on the customer's expectations. The follow up required too much effort on my part when the onus should have rested with Service King.
Paulette J.
Vehicle Make : Toyota
4 out of 5
3/10/2016
Lewisville Service King gets a 10 I would go up there from Dallas just for their Service and work Couldn't be more please with Lewisville Sevice Kings Service
Dale P.
Vehicle Make : Jeep
5 out of 5
3/8/2016
Was kept in the loop the whole time and felt secure about the repairs will be fixed thoroughly and promptly.
Lissama J.
Vehicle Make : Toyota
5 out of 5
3/8/2016
I am very satisfied this service with service king. Thanks.
Jessica K.
Vehicle Make : Nissan
4 out of 5
3/6/2016
Todd was extremely helpful. The insurance company made the check out to the leasing company and my daughter instead of Service King. Tone handled everything for us. Have damage to another vehicle and I am definitely using Service King.
Joyce A.
Vehicle Make : Lexus
4 out of 5
3/6/2016
The 'Professionals' at SK8 were exceptional from every standpoint: knowledgeable, courteous, meticulous ... followed by more adjectives! But to be honest, my final words to the staff were: 'I hope I never have to see you again! Lt Col Wayne E Anderson, USAF (Ret'd)
Steve G.
Vehicle Make : Toyota
5 out of 5
3/6/2016
I was treated extremely well by Rhonda Bidwell and the rest of the staff. I was extremely satisfied with the whole experience.
Valla W.
Vehicle Make : Mazda
5 out of 5
3/4/2016
Great communications and friendly staff
Maria P.
Vehicle Make : Nissan
5 out of 5
3/4/2016
You guys got the repairs done a week earlier than expected and it looked great! It made an inconvenient situation end with a good outcome. Thank you so much!
Monika F.
Vehicle Make : Mazda
5 out of 5
3/4/2016
Looks good
Shannon H.
Vehicle Make : Nissan
5 out of 5
3/4/2016
Repair were done excellently and the rep, Taryn Jones, did an outstanding job keeping me informed about the repairs and dealing with he insurance company.
Rebekah M.
Vehicle Make : Jeep
3 out of 5
3/4/2016
I was not completely satisfied, it took longer than anticipated, and I also had more chargers than expected. Ryan was very accommodating though, I was running late due to a wreck on the highway so he waited for me to get there. I also forgot to bring back the rental with enough gas so again he waited for me to go get gas although they should have been closed.
Humphrey B.
Vehicle Make : Lexus
5 out of 5
3/3/2016
Excellent service received
David F.
Vehicle Make : Cadillac
1 out of 5
2/29/2016
Ned to bring the car back for three known issues ****. Front right tire monitor is not registering PSI values to the computer 2. Air conditioning not working 3. Proximity sensor on right side doesn't work for door unlocking In taking the car back in next week to get these issues resolved
Veronica I.
Vehicle Make : Honda
5 out of 5
2/28/2016
Great job, great communication and it was ready when promise. Thank you

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