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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 466 reviews 71%
4 star 92 reviews 14%
3 star 15 reviews 2%
2 star 25 reviews 4%
1 star 58 reviews 9%
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(All Vehicle Makes)
Michelle G.
Vehicle Make : Ford
5 out of 5
9/16/2017
Brad and his crew were excellent! Communication was top notch and my vehicle looks as good as new! Couldn't be happier with the service I received from start to finish! Thank you!
Tracybrent T.
Vehicle Make : Ford
1 out of 5
9/15/2017
Well, at the beginning I received update texts which was awesome.. One text mentioned that the estimated completion date was 9/12. Once 9/12 came and the car wasn't ready I never received anymore text updates or calls that it was delayed or why... I had to call and ask why it wasn't ready and when would it be ready!! It wasn't ready until 9/14. That wasn't the problem. The problem was after 9/12 I had to initiate the conversation of why it wasn't ready on 9/12 and when would it be ready... I received a text on 9/14 @ 3:46 saying the car was fixed after I had already called and found out the car was fixed. Then I received a phone call around 4:00 from Enterprise saying that the insurance wasn't paying for any more days of rental and I would have to pay for any costs and I had until 6:00 to turn the car in... What ever happened to advance notice?... I work you know!! I don't feel that 2 hours is much of an advanced notice since I didn't find out the car was ready until 3:45 on 9/14 because I called. That I didn't feel was fair!! But luckily I was able to make it by 6! Very unprofessional!!
Rona O.
Vehicle Make : Honda
5 out of 5
9/15/2017
Good job. Friendly people. Pleasant experience, aside from the circumstances.
Boxloretta Boxmichael.
Vehicle Make : Mercedes
1 out of 5
9/15/2017
Unexpected delays only the day before the car was due to be ready. Poor communication. This repair cost me time and money because the rental was only paid for 30 days. I will not recommend Service King nor will I use Service King again if I need car repairs again.
Effrem G.
Vehicle Make : Honda
5 out of 5
9/14/2017
Brad & the staff are excellent.
Rita S.
Vehicle Make : Hyundai
5 out of 5
9/11/2017
Very nice customer service and kept me up to date on the status of my car
Janice H.
Vehicle Make : Chevrolet
5 out of 5
9/10/2017
Thank you
Barbara S.
Vehicle Make : Mazda
5 out of 5
9/9/2017
Professional & friendly. Very satisfied with repairs
Terry M.
Vehicle Make : Dodge
4 out of 5
9/8/2017
I didn't get all the texts promised about the update particularly when it was not ready when promised.
Ura M.
Vehicle Make : Nissan
5 out of 5
9/7/2017
Brad is awesome! I loved being kept abreast of the progress and his willingness to answer my questions. Every promise made was kept. In fact, my vehicle was ready ahead of schedule!
Carolyn H.
Vehicle Make : Lexus
5 out of 5
9/7/2017
All the people I met there were very nice and helpful . Thanks to Terry and those at the front desk. I will be happy to refer others to Service King. Bless each and all of you. Carolyn H
William B.
Vehicle Make : Toyota
5 out of 5
9/3/2017
Everyone was very professional and efficient
Eddie M.
Vehicle Make : Chevrolet
2 out of 5
9/3/2017
You did not replace the wheels with the correct wheels you put cheaper wheels than the ones that were on there and I feel taken advantage off. I had to take the truck because I had no other ride. I told them I would be bringing it back and expect it to be made right
Richard V.
Vehicle Make : Toyota
5 out of 5
9/3/2017
Awesome
Daniel M.
Vehicle Make : Ford
5 out of 5
9/1/2017
Did a good job
Krista M.
Vehicle Make : Mazda
5 out of 5
9/1/2017
Terry was great, he kept me informed on what was going on with my vehicle. I'd recommend you to anyone.
Nawarozali V.
Vehicle Make : Toyota
5 out of 5
9/1/2017
The service agent was great. He was very helpful and thorough in the job.
Larry L.
Vehicle Make : Volkswagen
2 out of 5
8/31/2017
Small details unnoticed.
Hosea B.
Vehicle Make : Nissan
5 out of 5
8/31/2017
Job done quickly, we are very satisfied.
William L.
Vehicle Make : Nissan
5 out of 5
8/31/2017
Great job fast work car looks great I will be back of needed in the future

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