Service King West FT Worth

When I brought my car in I was told it was possible to have my car back in a week depending on parts. I was understanding of the fact that it did take a longer time period to get the repairs done. However I am not understanding of the fact no one returns calls. I was given the information that my car would be ready on 6/**** when I finally was able to speak with someone I spoke with Cash and he informed me that a tech did a burn on one of the doors which was explained to me that they buffed through the clear coat. Cash asked to keep my car until the follow Monday. Monday came I called multiple times I was told Clayton was at lunch at 11:42 I called an hour later and still no answer an no return call. I called again asked to speak with Cash and was told he was at lunch. Again no return call. I finally came up there and was told by Clayton that the delay on my car was because they had to order doors 3 times. I left with out my car and was told by Clayton that he would call me back after his Monday meeting becaus he wanted to speak with 2 different managers. Again no return call. I called at 5:00 pm spoke with Cash and I was very upset when speaking with him. He went to check on my car and said it was being washed and I could head up to get my car and I’m so disappointed in the quality of the repairs. Every time I was spoken to I was told they didn’t want to rush anything because they want to give me my car back perfect. I was very adamant that I wanted my car back Monday by end of business. As for the repairsy back window will not roll up and down correctly. Also the seal on the back window is not on correctly installed there are wide open gaps. The front door still has a catch to it when opening and shutting the door. I would appreciate this matter being corrected immediately. If this is not corrected I will be calling my insurance company and you Corporate offices as well as the BBB.

Excellent service

Very satisfied. Thank you guys so much Great work Great Customer's Services

Nathan was great once again and I appreciate his customer service

Thank you. You guys are very efficient when it comes to the repair of my car.

Very well done

Very quick and informative through entire process. Thank you

Great job!

Such a smooth, easy process. No hassle involved whatsoever. Thanks to Kevin and all involved.

Very disappointed of the quality of the job, from color not matching to dented parts. I can’t believe it even past you guys “quality” control. It had over 10 different problem on the job. Maybe the worst I ever experienced at a coalition repair. Carlos Santiago.

Kind, polite, accommodating. Very pleased with your services. However, 7am text for a survey is a bit ridiculous:(.

Great experience, friendly Service King team went above and beyond my expectations.

Very satisfied on the job that was well done. I would recommend service king to anyone that we need work done on there automobile.

Everyone was very polite and helpful, even when the insurance company dragged their feet. I appreciate ya'll making this as hassle free as possible.

Job well done and ahead of schedule.

Excellence personified

Staff so friendly and fast. They kept me updated every step of the way

Service was fast! Friendly staff! Car looks brand new! Would highly recommend to a family or friend!

Every person I encountered was highly professional, friendly, and helpful. This is the second time I’ve used Sevice King for repairs to my vehicle. Just like the first time, I left impressed with the work and the service.

Excellent service !!!