Service King Southwest Plano

Excellent

I received good service.

Very pleased with the final results. Huge thanks to Matt for keeping me updated and involved in the repair process along the way. Won't hesitate to recommend this Service King to anyone.

Great updates .finished before promised date. Car repair looks amazing!

I give service king an A for the car repair. I give Service King an F for poor phone service. With this site having telephone issues for months, that is poor service to your customers. Listening to the front desk tell customers, I can't hear you, call us back. When I called in fit status on my car, every other word was choppy. Plus your web site from a PC is slow slow slow. This makes me think twice about referring friends or family to service king. Have someone from the corporate office call me about the telephone issues at ****-****-xxxx. Thank you

Repairs look great.

Great work and great service.

Left head light not working and left blinker comes on by itself. Windshield wipers stopped working . Call me ****-****-xxxx

Excellent customer service and repair work!

Matt and his team ensured my vehicle was restored to the best possible quality.

I made an appointment many weeks in advance for a small dent in my bumper. I was disappointed when I dropped off my car and was told it might take several days to repair, but I was told that the shop had many other cars to repair. When the car still wasn't ready by the estimated date, I called to get an update. It was 24 hours before I received a call back and then I was told it would be ready within a few hours. I requested that the car be ready in two hours if possible and was promised a call back in 20 minutes to tell me if that was possible. An hour later, I still hadnt heard back, so I called again. I waited on hold for several minutes before finally being told that my car was ready and I could pick it up at my convenience. My car was in the shop for almost a full week for a dent the size of a pencil eraser. No one explained to me why it took so long or why it took longer than expected. In fact, I was given the distinct impression that the majority of the time, the car was just sitting there. If I could have dropped my car off a different day, it would have saved me time and rental car fees. Why are appointments made if the car isn't going to be worked on for days??

Great customer service.

Car was returned with 2 additional dents.

This was my first experience with Service King. The staff was amazing and I got my car back in a timely manner.

N/A

Service was great, appreciate the text message updates.

My consultant, Matt, was outstanding when it came to communication. Several times the parts that came in were damaged, and Matt kept me fully in the loop with both good news and bad news. I would always prefer to be informed even when the news is bad! THANKS MATT!

There was a rain the night before I picked up my vehicle. When the vehicle was delivered it was covered in rain water. I worked at a body shop and we never let water stand on fresh paint.

Delay on account of issues at your side can cause lot of inconvenience.Commitment is also very important to customers.You may introduce a scheme of small reward in lieu of delays with a letter of regret for any reason.

It took too long to get the car ready. I understand that they were following Allstate process with the parts. So I don't blame the repair shop. The fix was excellent.