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Body Shop Review Summary

5 star 290 reviews 73%
4 star 62 reviews 16%
3 star 5 reviews 1%
2 star 10 reviews 3%
1 star 31 reviews 8%
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(All Vehicle Makes)
**** S.
Vehicle Make : Dodge
5 out of 5
10/12/2016
Excellent work.
**** S.
Vehicle Make : Ford
5 out of 5
10/10/2016
Brandi 1as very pleasant to work with.
Deondriea H.
Vehicle Make : Kia
5 out of 5
10/8/2016
The team was great! They kept me informed throughout the repair process and my car looks awesome.
Dywane C.
Vehicle Make : Nissan
5 out of 5
10/8/2016
Great Job!
Matthew S.
Vehicle Make : Subaru
1 out of 5
10/4/2016
The car still had damaged areas that we not repaired, it is currently back having it corrected and the service manager was very apologetic. thanks Matt
Jadrian P.
Vehicle Make : Dodge
1 out of 5
10/1/2016
My door is making a popping noise and the window doesn't roll down
Natalie E.
Vehicle Make : Mercedes
5 out of 5
9/30/2016
Excellent customer service and the job is well done
Philip A.
Vehicle Make : Honda
2 out of 5
9/29/2016
Communication following a very lengthy delay was disapointing. I was left for weeks with no communication unless I called in. I understand with the recent hail storms and individual delays that were not the fault of service king, that keeping everyone informed about their vehicles is difficult, howver, even a simple weekly update saying that the delay would continue until the next week would have been helpful.
Hillary L.
Vehicle Make : Cadillac
5 out of 5
9/27/2016
Dennis was very helpful & professional! Got the job done sooner than we hoped. Very pleased!
Brigette L.
Vehicle Make : BMW
5 out of 5
9/26/2016
Dennis Kuhn was very helpful and professional and pleasant
Abigaile S.
Vehicle Make : Audi
5 out of 5
9/23/2016
Dennis and the team did an outstanding job keeping me informed and getting my car done flawlessly.
Debra H.
Vehicle Make : Kia
5 out of 5
9/22/2016
If i need future repairs I will use this Service King and will refer my friends .
Peggy C.
Vehicle Make : Ford
2 out of 5
9/17/2016
There are significant problems with the Check Repair Status updates. I was given an estimate pickup date of 9/12/16. On the morning of 9/12, I received an update saying the repair was almost complete and that I would receive updates if that changed. That afternoon, I checked the online status and saw that my car was being disassembled. Thinking this was weird, I contacted the shop and they informed me that the bumper was broken, they'd need to order a new one, and it would take 4 days. I received no update from the status updates about this. The following day (9/13), I received a phone call informing me that the bumper was broken - the same information I had learned the previous day. I was comped for **** day rental in the end, but I was unable to plan for this ~$100 increase in rental costs due to failure of the status updates. Additionally, I consistently spent ~20 minutes on hold every time I called Service King. I had to plan my calls with Service King when I knew I had 30 minutes to spare because this service was so slow.
Melissa P.
Vehicle Make : Nissan
5 out of 5
9/16/2016
Excellent Service!
Allan B.
Vehicle Make : Mazda
5 out of 5
9/7/2016
Dennis was very pleasant and helpful.
Kelli F.
Vehicle Make : Infiniti
5 out of 5
9/7/2016
Great service!
Yolanda H.
Vehicle Make : Jeep
5 out of 5
9/3/2016
You all did an awesome job!!!
Mcconnellcaleb R.
Vehicle Make : Lexus
2 out of 5
9/2/2016
Call me at ****-****-xxxx if you have a sincere interest in improving your service.
Terrance A.
Vehicle Make : BMW
5 out of 5
8/26/2016
Thanks for the hard work and communication
Fateme M.
Vehicle Make : Nissan
1 out of 5
8/25/2016
They don't care about customer time and supposed to finished my car by Monday 8/22/2016, then they postponed it two times and said my car will be ready on 8/24/2016. They called me and said that I can come and take my car 8/24/2016. I left my job early in order to go and pick up my car. Once I arrived there after 10 mintutes waiting they told me my car is not ready completely and will be ready the next day. I have the worse experience with your company.

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