Service King Katy

Thank you so much, I'm very happy about your excellent job

Vladimir was excellent. Did a great job guiding me through the process and explaining everything. My car looks great. Hope I don't need you guys again, but if I do I'll be seeing you.

Truck was repaired perfectly and returned to me as promised. Great service!

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From start to finish, the representatives of Service King were well trained to make this customer feel totally confident that all would be more than fully guaranteed and as painless as possible. Further, I was more than appreciative of Mr. Ariel Nasukowicz professionalism from start to finish. Keeping me informed was the perfect way to remove my concerns and transform them into truly feeling secure about the entire transaction. Further, I am sure that my recommendation to anyone wanting true satisfaction are forth-coming. Thanks to all at Service King, Katy.

Everything was great Chris kept up daily with the progress, very helpful great experience for having an accident! It was a 10!

Ty

Thanks for the well done repairs in a timely manner.

Good customer service.

My car was damaged by the recent storms in Houston. The back glass was broken and the paint was chipped of from water pouring off a highway that I was parked underneath. The back glass was repaired and so were the areas where the paint was chipped without the adjuster coming out to see the vehicle. When Ariel called to say the vehicle was ready, he stated only the back had been repaired. I asked why the front had not been repaired and he said that my husband had not mentioned that when he brought the car in for repairs. My husband told my he did mention the front hood and asked them to check the roof, as well. Ariel told me the State Farm insurance adjuster had to come out and assess the damage in order for that repair to be made. When I called State Farm, they told me that Ariel had told them that damage could not have occurred at the same time. Admittedly there is a couple of old spots on the front hood, but there are more spots that are new chips. I have pictures of the "waterfall" that was coming off the freeway and it was more forceful on the front part of the car, than on the back. I'm not sure how anyone could make the judgement that water pouring on top of a car could make damage in only one area. I feel like I was treated like I was being dishonest about the front damage. Today when I picked up the car, he didn't smile or look me in the eye. I have used him before and was very pleased with him in the past. In fact this is the third time to have a car in your shop. I can assure you this has been the last time I will use Service King.

Excelent!

Was perfect service

Everyone was super helpful and made what could have been a difficult situation something very comfortable and easy. Thank You for taking such great care of my car and providing a great rental car!! Kimberly Wilcox

Awesome customer service from Chris Frias

very professional

Alexis was very personable and I could not ask for better service from her or from Service King. I would definitely recommend friends and family to go there. Thank you Alexis for everything. Michael J

Daryl was very professional and answered all questions and kept me informed on the status of my repair.

Excellent service

Chris was great, entire process was painless, I received my Infiniti in better condition than when my wife was rear-ended, but when I went back in to return the rental car keys and Derek Draper was nowhere to be found, the receptionist at the Service King counter allowed me to stand just inside the Enterprise office waiting for more than five minutes until I asked if it is possible to drop off the keys somewhere. She suddenly had the ability to return the keys for me and put a "stop payment" on the car so they would know the keys were returned. Enterprise took so long renting me the car and had no one when I returned it. I realize you cannot control that aspect of the experience, but hopefully you can let the receptionist know not to ignore the one and only person in her area. Please do not contact me, I will return again because of Chris.

Super friendly!