Brandy W.
Vehicle Make : Toyota
My truck is still not closing properly. I have spoken with someone and will be bringing it back so it can be fixed properly.
Mike D.
Vehicle Make : Ford
Great communication during the repairs
Donald J.
Vehicle Make : Mercury
Fernando was great. He kept me in the loop for the entire duration of my repairs, and he was extremely helpful. I'd recommend Service King to anyone.
Stephanie C.
Vehicle Make : Dodge
I was glad to get updates to keep me aware of what was happening on my car. The reapirs were fixed faster than I anticipated. I really appreciated the amazing customer service.
Juanita G.
Vehicle Make : Kia
The person handling my car was highly unprofessional and rude. He made decisions without informing me and told lies to my insurance company in which ruined my claim.
Kinnari B.
Vehicle Make : Lexus
Mr. Eddie Guadalupe provided excellent service and customer service.
Nancy H.
Vehicle Make : Ford
Everyone I came in contact with at Service King was professional, polite, friendly and helpful. Staying in touch with updates was much appreciated. I will recommend you to everyone I know. Repairs were completed ahead of schedule and quality of work was excellent! I will certainly provide USAA with these comments and all 10's on your survey. Thanks, again, for your exceptional service!
Maria D.
Vehicle Make : Lexus
Michael Jones was experienced and knowledgeable. He was extremely approachable. I felt I could trust and asked any questions regarding my car. I highly recommend Service King. The whole experience was smooth.
Meredith D.
Vehicle Make : Honda
Fred is very helpful and is always keeping us up to date. I really like the text messaging in keeping is up to date. Fred is kind, the best customer rep.in service king. He is very approachable and excellent service provided
Amy A.
Vehicle Make : Toyota
Fred was awesome the whole way through!!
Cassady G.
Vehicle Make : Acura
Fernando did a great job at making sure every one of my needs were met!
Starla T.
Vehicle Make : Nissan
Everything was great and customer service was too notch. Fernando took great care of me and I was very impressed with how quickly my car was completed.
Sandra Y.
Vehicle Make : GMC
The service was great! Dante was very informative and knowledgable. I appreciated the updates and shortened time of the repairs needed.
Ethan K.
Vehicle Make : Subaru
Great experience all around, I would recommend a friend.
William G.
Vehicle Make : Nissan
Fred Koh did an excellent job and went above and beyond in getting my situation resolved.
Elliott C.
Vehicle Make : Dodge
I appreciate the updates as the work progressed on my truck.
Roderick N.
Vehicle Make : Honda
The person that gave us an excellent service was Fred Keh who never gave up in following up in processing the claim The delivery of the car was way done before the projected time line and for that me and my wife was extremely grateful. Mr Fred Keh updated us on a daily basis with multiple texts assuring us of the progress. I've never been helped by such a person who makes more than an extra mile to their customers. Most of the agents I've dealt with in the past would not even return my call for weeks But with Mr Fred Keh he was always there to help us thus making this experience with Service King a pleasant and wonderful and excellent service provided to us . This is the second time I've brought this car in your shop The first one was good experience but this second one is so far our best experience of repairs services we've had . Thank You Mr Fred Keh and to Service King in making this a five star extremely pleasant experience We appreciate it !!!!!
Christa I.
Vehicle Make : Chevrolet
Everyone from the ladies at the front desk to my rep, Fred; were very professional and a pleasure to deal with. Fred went above and beyond from the very beginning. He ensured that I understood the process and timing. He was diligent with his updates and was able to get the work completed ahead of schedule.
I am so impressed with his exceptional customer service, I will be sure I request your service center again for any future work.
You are extremely lucky to have someone like Fred on your team. Employees like him, with the customer service skills, are extremely rare these days. Do all you can to keep him!
Thanks for making my vehicle beautiful again!
Naila S.
Vehicle Make : Toyota
I had a wonderful experience. Michael is so friendly, professional and helpful; the experience couldn't have been any better!
Fonda M.
Vehicle Make : Honda
Very good.
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