Service King Baytown

Thank you, Jimmy!

Anreas(juan) was great. Took care of everything. very professional and all around cool dude

Before the accident occurred, there were no problems with my car (i.e., no warning lights on, etc.). But when I picked up the car the advisor,Andres, told me that the 'headlight range control defective' warning light came on after they put the new parts on the car. He indicated that they had people look at it and said that the problem was on the right side and they did not check if it true because it was not part of the damage on the accident. I called the Audi dealership and spoke to a service advisor and he said that it is not wear and tear but a mulfunction. After that conversation, I called Andres again and he basically told me that I would have to pay to have the part changed on the right side and just to call the insurance company. Least to say I was not happy because I was expecting to receive my car without any problems and leave the accident behind me. But now, I have another problem in my hand and it feels like there will be one problem after another. I feel as if the people in the body shop did not make any effort to resolve this issue as they did not even check to other side to make sure that was actually the problem because they were afraid they won't get paid for it and won't make money on fixing my car.

Jimmy Glass my S.K. Service manager went over and above with my repairs. I was very happy with the amount of care I recieved. All repairs are top notch and I will recommend S.K. to friends and relatives requiring repairs to their autos. Thanks, Jeff W.

Jimmy was very efficient and I was very impressed with everything that was done will if I ever need assistance

Great job and very friendly staff! All the updates via text were very helpful. I would definitely use your store again for repairs. Thanks!

I hope I don't have to but if needed I will return

I picked up the car Saturday but it will be brought back on Monday due to some issues with the paint and an overcharge on the deductible

The staff was very friendly and took care of everything as well as kept me informed of what was going on.

The Baytown SK-Team did a good job doing the repairs on my Frontier. Kevin who became my service rep halfway through the repairs of my vehicle made sure that everything was completed not only to Service Kings standards but to mine also. My only recommendation to all service reps is that on delivery of the vehicle they should take the time to go through the complete work order so that the customer can have a full understanding of the extent of the work that was done and it also helps give the customer a final walk through as well.

Everything was done that needed to be done. My vehicle was nice and clean when I picked it up.

El servicio es extraordinario, me hicieron sentir tan especial, estaba tan confundida despus del accidente y ellos me ayudaron y creame, estoy tan satisfecha con el trabajo, me sent tratada como una reina

As long as they replace my mirror Tuesday I will be satisfied

Car looks great and runs great too! Would recommend Service King to others.

All gd. !

We were well taken care of. Jimmy did a fantastic job making the process painless. Thanks.

Great service

100% satisfied,it look like a new vehicle when I got it back,amazing job

Car was gone for 7/28/15 -11/18/15!! The last 2 months we recieved so many calls and text that out car would be ready in a day or the next week only for that day to go byand the car not be ready! Two momths of this amd I just got to the point where I wanted to say dont call me again until you are calling me tompick up my car (I didn't but I wanted to because the updates wrenpretty useless! They were never true!) Finally we get a call that the car is ready and we come to pick it up only for them to tell us that is not ready and that it is being detailed and that they shld be almost done.. Here is the kicker. My husband went inside and was given that update while I was still outside with my kids and I'm almost 90% sure that someone drove out the parking lot with out car (probably to take it to the dealership) as it had not already been there like it shld have been.. Since I wasn't 100% sure I didn't say anything just left it alone... That was last Thirsday and after all of that it still took another 6 days before we got the car! The car looks great there is no denying that but after leaving and driving around there is a squeaking noise which means we need to bring it back to the shop and we are really dreading it!

Very great people and service. Thank you.