Service King Galleria

Service King staff was extremely courteous and was able to fix my vehicle in a matter if of days.

I had asked my representative to give me a quote on a few repairs outside the scope of the repairs that would be covered by insurance. He called a few days later and gave the price for one thing but not the other that I had asked for. I asked for this other price, and he said he'd find out that same day and call me back. He never did. I called him back a few days later and reminded him. He still didn't have the price, and again said he'd call me back. This was annoying - if somebody tells me that they are going to call me back, they should follow through and do it.

You said car was ready. I went to pick up car today at 2 pm. Not ready. I was planning to drive family in it to my 95 year old mother for thanksgiving today. Had to use small rental car. No one called me.

Good service, very satisfied.

Great service by Aaron Mitchell and also calvin enterprise

Real good job. Thanks

Ron was great. Got the repair done less than two days. He was prompt to our appointment and kept me updated

Service out standing Employee responds excellent Very polite and professional When need work again know where to go Best over all around

Everyone was very polite but fast.The car looks great was cleaned inside and out and was completed a day early!

Goodnight

Repair was well-explained and delivered on time at the estimated cost. Communication was great during the process.

Great work. Timely. Thanks Aaron!

Ron was really on it! He was very efficient and detailed when letting me know what I was to expect. Ron informed me of the progress every step of the way and actually had my car done before the actual predicted date. I hope all of the representatives at Service King are as great as Ron. Good job, Ron! I will be recommending you to others!

Awesome service overall. Mr. Aaron Mitchell was very patient and worked very hard to help myself and my wife get our Veracruz fixed just like when we first ppurchased it. Awesome job.

I loved the text messages!

Job done well and ahead of time

My service advisor Ron was the best!

The repair quality was very poor, my vihicle had rear end damage requiring a body pull, new lights, trunk lid and bumper replacement. When picking up the vehicle I noticed that there were several blemishes in the paint on the new trunk lid which was not properly aligned and did not close properly. One of the replaced tail lights was not properly aligned and the overall **** and finish looked sloppy. I left my vehicle at the shop to give them the opportunity to make right on the repairs but have my doubts that it will be corrected. This is added to the fact that my service advisor did not keep my repair status updated and I had to constantly to request updates after the vehicle went longer than the initial estimated ready date (10/19) only to call each day and be told the vehicle would be ready the following day. There was also some confusion surrounding final payment that my service provider had not worked out with my insurance company. I chose Service King based on their rating as a "preferred shop" with Allstate. To this point I have been completely dissatisfied with my Service King experience and will also be providing my feedback to Allstate.

They took way too long to fix my car. They took it upon themselves to fix a door that was not broken and in the process cause more problems than they fix because after I got my car I had to replace a few of my fuses because my sunroof will not close my car stereo will not turn on my speakers weren't working and also my interior lights do not come on when I open my door my my stereo does not turn off whenever my car is turned off and I open the door and also there's tape marks over the back of my the back window there are scratches on my tent on my windows I will never bring my car there again I will tell people not to bring their cars there because of my experience and how terrible it was

Good customer service. Fast service.