Service King Galleria

Great service!!!

Aaron Mitchell was great! Helpful, courteous and friendly!

It was awesome and my truck was waxed and detailed ! TKS !

Quick & good quality service.

Great customer service by the 5919 westheimer location in Houston, TX. Mr. Reyes and company were able to make repairs in a short amount of time without compromising quality. Thanks again!

Beautiful job, thank you very much!!

Said car would be ready on Friday. Recd text messages on updates but they stopped on Thursday. Called Friday -waiting on part to arrive- called back later was told not done - call back Monday. Not ready. Call Tuesday -they say pick up at 4 pm. Aaron Mitchell is ALWAYS on the phone OR NOT AVAILABLE. Brought my 2014 Mercedes up and we were walking car. Noticed immediately that my EZ plate that attaches to front license plate was missing. Aaron goes and checks - I call EZ tag about recent use on toll ways. 15-20 minutes later - Aaron comes up with it. Has to be screwed on- he disappears for over 30 minutes. All advisors and rental car man have disappeared. Receptionist goes back to service garage to find out. I tell her to just give me tag and I will find someone to out in - I had waited long enough for one person to screw back on. I used Service King several years ago and was impressed with service. This time nightmare - I even told my insurance that's where I wanted to take my car! NEVER AGAIN! Service downhill and customer service worst!

Completely satisfied

Said car would be back Friday - dropped Monday. Originally recd texts on status Tuesday - Thursday. Text Thursfay said ready Friday. No alerts or calls on Friday - I called at end of day and was told ordered parts would be ready Monday. Again, no more texts or calls with any updates. Aaron Mitchell was service advisor. Every single time I called he was on the phone?! Who is he talking to all day every day?! When he said my car would be ready on Tuesday at 4 pm - I arrived in rental car at 3:15 pm. Made Biz calls then went in at 3:30 pm. Paid all bills, turned in keys to Enterprise. They put my belongings in Mercedes - as we were walking around my MB I notice the EZ tag for toll road was removed from my car. Asked where is was - he said he would find out. Waiting another 30 minutes for them to screw on EZ tag - whole office disappears - after waiting 30 minutes ask technicians in back to please check. 10 minutes later tell receptionist I need to leave and just give me EZ tag and will find someone else to install. Finally Aaron shows up with car with EZ tag finally attached. I used Service King about 4 years ago and had satisfactory service. NO MORE! Clearly management and communication have gotten worse- the feeling of anyone cares is lost. I ASKED my insurance if I could use Service King because of prior experience years before. NEVER AGAIN- worst service ever! No response after 4 days - service was 9 days vs estimated 5 day delivery. You get an F- I will let my friends and clients know and contact corporate headquarters. What a downhill in service and customer service. The way you are now operating - you will be out of Biz in 3 Mos- Google your service responses - pitiful - **** star and many complaints. Farewell ServiceDump

service king did a great job on my car - my point of contact was Santos and he was awesome

Santos gave me updates frequently, kind service. Repaired car is good so far, I'm satisfied with the service of Service King.

Daily updates. Great customer service.

Very knowledgeable team. Great setup having enterprise on site too.

I'm still waiting to hear back from the shop because my vehicle was not properly repaired. I have an aftermarket bumper that is not properly installed and part of it is falling apart. Overall very dissatisfied

We were so pleased with our service at the Galleria Service King. Daryl was able to get our Yukon repaired way before our expected completion date so that we could take our vehicle on a planned vacation! So it got repaired in record time and looked great on top of that. Thanks Daryl!

Car looks great and work was completed in a timely manner. Service advisor and receptionist both were courteous and professional. I like having Entrrprise car rental on premises.

Excellent Service and communication. The process was coordinated across the rental car company, the insurance company and the repairs. We would definitely use Service King again.

Came to pick up car and bumper not lining up with side of car body, wasted more time and car not repaired correctly

I was helped immediately once I walked through the door. Those that I talked to were very helpful and quite friendly.

Great service. Very satisfied