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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 567 reviews 73%
4 star 111 reviews 14%
3 star 9 reviews 1%
2 star 35 reviews 5%
1 star 51 reviews 7%
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(All Vehicle Makes)
Kim M.
Vehicle Make : Volkswagen
1 out of 5
5/3/2016
Sweat on headlamp and it has loose molding and trim.
William O.
Vehicle Make : Hyundai
2 out of 5
4/30/2016
31/2 weeks for a simple PDR.
Wendy A.
Vehicle Make : Honda
5 out of 5
4/30/2016
Collin was wonderful. Kept me in the loop almost daily. Kind professional service. Thank you!
Tuan N.
Vehicle Make : Toyota
5 out of 5
4/29/2016
The team at SK 61 Galleria were all very nice, and helpful. They kept me up to date with the repairs and the new bumper looks great.
Alberto F.
Vehicle Make : Volkswagen
5 out of 5
4/28/2016
Excelente service.
**** .
Vehicle Make : Lexus
5 out of 5
4/28/2016
Very professional from drop off to pick up. Kept me informed of the repair progress with daily updates. Would give Colin and the staff a solid 10!!. Very happy with the service and quality of work.
Steven G.
Vehicle Make : Toyota
2 out of 5
4/26/2016
I wish I could of been notified more than I was.
John S.
Vehicle Make : Mercedes
5 out of 5
4/26/2016
Communication throughout process good workmanship
Mayampurath M.
Vehicle Make : Toyota
2 out of 5
4/25/2016
I was given an appointment with Rubin at westheimer, Houston location at 10 am. After sometie Rubin came and checked my car and then said that somebody else will have to do this job and left. I never saw either of the gentlemen after that. The lady at the front desk saw me waiting for a close to half hour ,took me to my car checked it and we went to Aron Mitchel's office and finished the job. Thanks to Nicole Archie for helping.
Rajada F.
Vehicle Make : Mercedes
5 out of 5
4/23/2016
Good job and timely!
Paul K.
Vehicle Make : Cadillac
5 out of 5
4/20/2016
Reuben was special. Thank you, Paul K
Claudia P.
Vehicle Make : Toyota
5 out of 5
4/16/2016
Reuben was helpful and kept me well updated in the status of my car.
Howard I.
Vehicle Make : Toyota
5 out of 5
4/15/2016
Nick Canton went beyond the call of duty to make my experience with Service King enjoyable
Teresa B.
Vehicle Make : Honda
5 out of 5
4/15/2016
Everything was good- we were happy to have the updates!
Lauren C.
Vehicle Make : Ford
2 out of 5
4/13/2016
My car was projected to only take 10 business days to repair and ended up taking 22 total days. Communication between me and the shop became almost non-existent and the delaying of my pick up date was moved 4 times, and every time I had to call the shop to find out the status of my vehicle. I was told on 4/6 that my vehicle was in painting and would be ready by the 3rd stated completion date of 4/8, only to be notified when I called that my car wasn't ready and that the shop was waiting on a part to be delivered that they failed to disclose on 4/6. The online service site wasn't a reliable source and completely useless throughout this process as it never matched the feedback I was given from the shop. The most troubling part is that after keeping my car for 22 day and notifying me that I could pick it up at almost 5pm (when the location closes at 6pm with I would never make it to pick up on 4/10 in Houston traffic) only to get my car back 4/11 and realize the turn signal hadn't been fixed. There isn't anything a representative can do to make me "completely satisfied" with my experience.
Jessica G.
Vehicle Make : Lexus
5 out of 5
4/12/2016
Everyone was amazing!
Kenneth V.
Vehicle Make : Ford
5 out of 5
4/9/2016
Really pleased with the service. I was updated timely and end product was great. Collin did a really good job
Jennifer N.
Vehicle Make : Toyota
2 out of 5
4/9/2016
Quality of service...aka sales person is very low.
Joshua M.
Vehicle Make : Ford
1 out of 5
4/8/2016
I was quoted 261 and was charged over 500. I was told by two advisers that they could fix a hanger for exhaust pipe, which wasn't touched.
Bryce F.
Vehicle Make : Chevrolet
5 out of 5
4/6/2016
Great job

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