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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 567 reviews 73%
4 star 111 reviews 14%
3 star 9 reviews 1%
2 star 35 reviews 5%
1 star 51 reviews 7%
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(All Vehicle Makes)
Valerie S.
Vehicle Make : Toyota
4 out of 5
8/11/2017
My Sevice King Specialist, Zane Frasier, kept me apprised of the status of my vehicle. He also notified me of any issues or delays in a timely manner. Excellent service.
Yolanda C.
Vehicle Make : Lexus
5 out of 5
8/10/2017
Everyone involved with the service on my car went out of their way to ensure that it was repaired as if it was their own car. I appreciate all of the care that this took on their part. Thank you
Eric W.
Vehicle Make : Volkswagen
5 out of 5
8/10/2017
Great customer service. Appreciated the continuous updates.
Pamela W.
Vehicle Make : Honda
5 out of 5
8/9/2017
Did a great job of explaining the entire process and kept in good communication the whole time. Turn time was great as well. I hope I don't need your services again but should something happen - I would use Service King.
Ray F.
Vehicle Make : BMW
5 out of 5
8/5/2017
Santos was excellent, the car looks great!
Judith S.
Vehicle Make : Toyota
5 out of 5
8/4/2017
Excellent and consistent communication provided about the vehicle repair!
Toni H.
Vehicle Make : Cadillac
5 out of 5
8/4/2017
Rederick was super helpful and caring, and my caris better. Thank you so much!
Xiaowei W.
Vehicle Make : Lexus
4 out of 5
8/3/2017
Zane is excellent.
Sarah J.
Vehicle Make : Scion
5 out of 5
8/3/2017
Good job.
Irene D.
Vehicle Make : Ford
4 out of 5
8/3/2017
Redrick Jones, our Advisor, kept us up to the minute with daily reports on the work being done on our car. Redrick has a very pleasant disposition and was happy to answer all our questions.
Assaad S.
Vehicle Make : Toyota
4 out of 5
7/30/2017
They did a phenomenal job. Couldn't even tell my car was ever bent up.
Dorothy G.
Vehicle Make : Chevrolet
5 out of 5
7/29/2017
Friendly service upon entering, communication service constant and informative, and the end service complete and felt very secure that repairs were above and beyond, every business should have a Ron **** for the public to depend on!
Sindhu T.
Vehicle Make : Hyundai
5 out of 5
7/28/2017
The staff were friendly and helpful.I was completely pleased with the work.
Cindy Z.
Vehicle Make : Chrysler
5 out of 5
7/28/2017
Excellent customer service a excellent job.
Jonathan B.
Vehicle Make : GMC
5 out of 5
7/21/2017
Great job.
William M.
Vehicle Make : Toyota
5 out of 5
7/20/2017
Ron **** at the Houston Galleria location was excellent to deal with. Very professional, personable and friendly. Kept me updated during the repair process. Service King does an awesome job.
Karen W.
Vehicle Make : Kia
5 out of 5
7/20/2017
Great service! Kept me informed along the way!
Steven D.
Vehicle Make : Volvo
5 out of 5
7/20/2017
My repair experience with Service King was excellent in every way. I was kept updated on progress almost every day and coordination with USAA was seamless. The repair work returned my car looking like new and was done quickly. My service advisor, Santos De La Cruz l, was courteous, knowledgeable and helpful. Thanks for a job done well.
Bryan L.
Vehicle Make : Ford
2 out of 5
7/18/2017
A stronger effort should have been made to verify all components worked. I received a flat tire that day and was unable to access my spare tire due to the holding lock not disengaging. I have to drive to New Mexico at the end of the week and had this happened on that route it would have created a dangerous situation. In the future Service King needs to verify everything is in working order before returning a vehicle to a customer.
James T.
Vehicle Make : Chevrolet
4 out of 5
7/15/2017
Didn't have one issue!! Car was ready 5 days before date I was originally given! Ron was awesome and super helpful and went out of his way to make sure I was taken care of!!

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