Service King San Marcos

The staff was helpful and the repairs were done very well and timely. I would recommend them should the occasion arise.

It was in shop too long.didn't think damage was that extensive. I got text messages along the way, but after a while you need to here an explanation.i know it takes a while for parts, but my vehicle was there a month.

Great communication and manner throughout made process manageable and pleasureable.

I really appreciated the updates.

Need to help w deductible cost

I was told by Jeremy it would take 5 days and on the 6th day I was told it would Take another week because they didn't have all the parts to repair.

Very friendly staff, and kept me updated through the whole process. Would definitely recommend

Looks great!

They were so nice and helpful and even vacuumed out the inside and put an extra ****/4 of a tank in gas in these guys and gals were super helpful.

Very good job thank you

N/a

The entire team was incredibly courteous and polite. They took great care of my vehicle and always returned any calls and let me know about my car throughout the whole process. It was a great experience.

Terrible. Seriously, that's all I can say in one word. I've had to get my car fixed a couple times in the past, while I had AAA insurance, and NEVER had the terrible experience like I did with Service King. The only reason I chose Service King is because it was the only recommended body shop. And now, I regret that decision thoroughly. In the past, my body work has been done quickly and efficiently in a couple of days (and these were jobs that required way more work). Somehow, a simple bumper repair turned into a four day fiasco that put me out a vehicle for twice as long as it should have, even three times more. My biggest suggestion: buy the parts before the client brings in the vehicle. A risk, maybe, but at least you don't have a completely unsatisfied customer that KNOWS you had the car for two whole days before even bothering to work on it. In all my years of working with clients, customers, and people in general, this is unscrupulously unethical. I will only bring my car to a shop that can deliver on promises. I had to constantly call and call just to get a simple piece of information, when I should have been notified the first instant that if was unnecessary for my car to be in holding. And then when I asked for some kind of timeline, I was given lies and, well frankly **** all the times I called. To say I feel taken advantage of and essentially burglarized, is as close to the truth as I can get. How could this have been changed? Tell me that my car requires parts you don't have, due to special order, give me help by allowing me to bring my car in WHEN the parts are actually available for fixing, and come up with a timeline that is realistic and can be upheld. Make a promise to your customer and deliver. If you can't, my business will not be yours. I'm not made of money and I will go to whoever respects my time and money, no one less. Service King lost that right.

Very good work. Shop did very good job communicating through the whole process.

Repairs were fast and first class. Returned looking showroom fresh.

It was absolutely amazing from just telling me what's going on to how perfect it looked when I got it! They did a great job!

The car looks like a million dollars. Thanks so much.

My car looks great and thanks for detailing it as well!!! Excellent customer service. Awesome job y'all!

All personal were professional, informative, & friendly. Work seems to be great!

Thank you so much! Great customer service and my car looks good. I also appreciate the communication and updates about my cars repairs through the process and for having it completed on time.