Tracee C.
Vehicle Make : Cadillac
Ruby was excellent. Very professional and courteous
Luis C.
Vehicle Make : Nissan
They did a great job! Very professional staff
Kenneth C.
Vehicle Make : Ford
I just want to give them a big thanks and a thumbs ups well
The staff even cleaned up my vehicle look just like New and I really appreciate it
I will definitely tell my family and friends about service king
Rojelio L.
Vehicle Make : Chevrolet
I was very satisfied with the results! If I have to use a body shop again (I hope I don't of course), I'll use Service King again!
Susan B.
Vehicle Make : BMW
Joey was excellent to work with.
James H.
Vehicle Make : Mazda
Car looks great, good job!!
Charles .
Vehicle Make : Cadillac
Door harnesses not connected. I just found a second one. Paint not close to color matching, and buffing marks in seveeal places.
Cathy S.
Vehicle Make : Ford
Service was quick and the truck looks great!
Heriberto P.
Vehicle Make : Scion
Great communication, auto was ready before the date it was promised.
Adrian G.
Vehicle Make : Hyundai
Joey represents the company very well. I was completely satisfied with the service.
Gary B.
Vehicle Make : Ford
Ruby did good job.
Repair texts ended Fri 11 Dec with "car ready on time Mon 14th'.
No further texts. No call or text Mon 14th when car supposed to be complete.
I called Tues 0930ish. Got a man that flatly stated he didn't know status. When I suggested he go check, he balked. When I said "go check, you can't be that.... [I was gonna say lazy]" he yelled "I'm not going to be talked to that way" and hung up.
No call back from Ruby, who was out sick, or manager on Tues 15th.
I got Ruby Wed. She said she was sending car back to paint again.
Mon 19th call at 10ish, she did not know status of repair, had to go check. Came back min later and said 430pm it needed washing.
Doesn't seem your text update system works. Text system does not take return texts.
Updates from supervisors don't work.
Shop supervisors do not seem to work as team, cover each other, and one guy doesn't care.
Joel S.
Vehicle Make : Lexus
Still waiting for bumper protector for our car two weeks after it was released to us
Billy P.
Vehicle Make : Ford
Y'all are all so awesome! Thank you for being so helpful throughout the process of the repairs!
Frank C.
Vehicle Make : Mini Cooper
The strips on the hood were not put on even and we found a scratch on the tint on the rest window. Service King is suppose to remedy this and am waiting for a date to go back.
Christopher M.
Vehicle Make : Subaru
The service took 4 times longer than estimated, and I was not kept well informed of the progress or status of my vehicle. When I proactively reached out, the shop was not able to tell me when my repairs would be completed. It was a frustrating and drawn out experience.
Claude T.
Vehicle Make : Honda
The only thing i could talk about is the time it took to complete the job. Being i have an extra car that I cant complain about that.
Clark F.
Vehicle Make : Dodge
It took a few days to get to the shop however once there was finished quickly.
Joey was very helpful.
Nicolas S.
Vehicle Make : Honda
Service King -San Marcos did a wonderful job. They completed the job before the estimated completion time and the work was done very well. They also sent me messages the whole time to keep me informed during the process. Very satisfied with my experience there.
Brian H.
Vehicle Make : Ford
Alignment is obviously way off and many of my functions off of steering wheel do not work - blinkers won't stay on. Cruise control doesn't work etc.
Taylor M.
Vehicle Make : Mercury
Joey did an absolutely amazing job. He went above and behind my expectations. I will be coming to him for my future service.
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