Service King North Lamar

Tanya was great. The ladies at the front desk were as well. Great experience all around

I was exceedingy pleased with my car and everyone I felt with. Thanks.

The communication about when my vehicle could be picked up was not provided when promised, which made it difficult to coordinate picking up car. However, the receptionist I dealt with was honestly wonderful throughout, really a great service provider.

Looks good so far

The service was great I am glad I let you all repair my vehicle

I thought everyone was exceptionally nice and professional. I esp. fell in love with the receptionist; she even called Enterprise to help resolve a misunderstanding/confusion. Repair was done well an promptly. They set up a rental car reservation and had someone pick me up from the rental car service!

Because my car key is a little damage and my car have two little scratches on driver door.

My rep Chris was the most patient and professional! i admit to being a high-maintanance customer, but Chris always kept his cool and was straight forward with me. whenever a problem arose, he offered solutions. i was a little stressed at times with dealing with insurance and rental, but chris stood firm and professional. He kept his cool throughout even though when I did not. My best regards to all. And BTW the car came out looking better than expected. thank u!

Good idea to send updates. Friendly front desk staff. Very professional.

The paint job was not acceptable. Very obvious on both sides of vehicle where new paint stopped and old paint starts. We left our vehicle there. The car has been at Service King since December 29th and was not ready until February 10th due to waiting on body parts.

I am very pleased with your service and especially how quick and trouble free the whole ordeal was including the rental. Robert did an excellent job taking care of me and I commend him for that.

On the final day I was not kept informed of when it would be done. Only getting a call after 5 that it was ready. Which resulted in another day delay

I emailed remarks through your corporate website. Service was fantastic, Robert Mendez was the best. Thank you so much.

Fender isn't aligned properly and there are two dents and some chipped paint where my step bars were replaced that was not even addressed. In addition, even though I had stated upon initial inspection each of these items, I had also explained I was hit very hard from the side and it likely messed up my suspension and alignment. Those comments were ignored until body work was done, then it couldn't be aligned, so my car had to be kept another 2 weeks waiting for parts to correct that. If only the initial inspection had been done properly and my comments documented, all these items would have been addressed and it would be a much more pleasant experience for me and probably more efficient and profitable for you. Now my car will have to be brought back to you, simply to correct items that are very obvious and were noted beforehand.

Robert keeps my husband and me updated everyday! We can't be happier with the service. Great job!

Robert Mendez is excellent.

Despite the fact that my car was brought into the shop days before Christmas/New Year- possibly the worst time of year to need a car repair -Service King at North Lamar kept me in the loop at all times during the process and restored my car superbly. They even gave it a wash and cleaned the interior! Thanks, guys.

Tanya is the most amazing customer service person I've interacted with in a long time. She treats you the way she would want to be treated - the simplest and most fundamental principle of interacting with people. Top notch.

I am very disappointed about the condition I received my wife's car this evening. We left your yard and stopped for dinner right around the corner. After dinner, my wife started driving home and noticed the tire pressure light came on. Maybe from sitting in your shop for almost a month, small detail but should have been checked. The car doesn't seem to track correctly either which leads me to believe the alignment was not checked. (Mandatory after any frontal collision). While negotiating traffic, my wife attempted to accelerate and the car had no power and would not go over 30 mph. The check engine and the glow plug indicator lights came on and started flashing. She pulled over to have me check the car. When I walked up to it, the whole car smelled of antifreeze. This is probably from the radiator being damaged in the collision but I'm wondering why the antifreeze was not cleaned off but left all over my engine and electrical connections. (Antifreeze is very corrosive and Service King, as the repair facility is directly responsible for any issue due to this due to your negligence in addressing this). I looked the car over front to back and noticed there is a trim piece on the rear bumper that is missing, I don't know if it fell off during the collision or afterwards but this piece was there prior. I also noticed you failed to buff all the wax or polishing cream from the hood and body creases. I drove the car back to your shop as my wife refused to drive it and I kept looking at the steering wheel thinking something was different. Upon closer inspection, I noticed you guys installed the cheaper wheel that comes with the cloth interior as our had the leather wrapped steering wheel. This is not acceptable. You had told me this car would be and was brought to a VW dealership for a full engine diagnostic check and that nothing wrong was found. I find this very hard to believe and want to see the report that VW would have provided you. I dropped the car back at your shop (at 30 mph top speed) I kept the key as I will be speaking to my agent in the morning about this whole situation and will bring the key by afterwards to discuss this with you. Please have the VW service report ready at that time. I will be holding Service King responsible for any rental car charges over my policy limits due to the above issues.

I got my car door fixed at service king. When I drove off after picking up my car, I noticed the inside of my car full of dust, when I turned on my ac dust flew everywhere that my asthma started flaring up. I also noticed dirty handprints all over my driver side door.