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Body Shop Review Summary

5 star 637 reviews 73%
4 star 126 reviews 14%
3 star 18 reviews 2%
2 star 30 reviews 3%
1 star 59 reviews 7%
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(All Vehicle Makes)
Jennifer M.
Vehicle Make : Nissan
5 out of 5
2/3/2018
Eric was so friendly and helpful, he made an otherwise tedious process streamlined and painless. Thank you again Eric!
Taylor B.
Vehicle Make : Toyota
5 out of 5
1/31/2018
Great communication and process. Katie was fabulous
Mark M.
Vehicle Make : Honda
5 out of 5
1/31/2018
My service advisor kept me updated every step of the way all the while being friendly and cordial.
Terry B.
Vehicle Make : Ford
5 out of 5
1/27/2018
Professional and Curtious
Surinder L.
Vehicle Make : Ford
5 out of 5
1/26/2018
My experience was excellent. Terrie was helpful and friendly and kept me up to speed on everything that was happening.
Rachel C.
Vehicle Make : Nissan
5 out of 5
1/26/2018
Excellent customer service. Shane helped me very well.
Elena G.
Vehicle Make : Chevrolet
5 out of 5
1/26/2018
Terry was awesome I really appreciate her help she helped me with everything I needed ... Thank you once again
Daniel T.
Vehicle Make : Mercedes
5 out of 5
1/24/2018
Good morning I just want to say I’m happy with my car you’re doing good job are good service Eric he’s a good guy he take care of me very good he take care of customers fine really he’s a nice guy he know what he’s doing and any questions that I have he always have a answer that’s a good thing thank you for everything and thank you for the job do you do in my car
Chris K.
Vehicle Make : Toyota
5 out of 5
1/22/2018
Kait did a great job keeping me informed on the progress of all phases of my repair. I never had to initiate the call since my questions were already answered.
Ying C.
Vehicle Make : Toyota
5 out of 5
1/21/2018
Good service
Gabriela D.
Vehicle Make : Subaru
5 out of 5
1/21/2018
The process was quick and the staff made it easy and comfortable for me. I enjoyed getting frequent calls with updates on where my car was and what stage of the repairs my car was in. Everyone was very nice and helpful.
Cassandra S.
Vehicle Make : Ford
5 out of 5
1/20/2018
I was happy to get my car back in such a timely manner! The team was courteous and professional.
Andrew G.
Vehicle Make : Ford
5 out of 5
1/19/2018
Terry was great!
Robert C.
Vehicle Make : Chevrolet
5 out of 5
1/19/2018
Shane Rogers and the team exceeded my expectations in all regards with communications, schedule, and quality of repairs. I will recommend this team to my friends
John G.
Vehicle Make : Jeep
5 out of 5
1/18/2018
Everyone was very nice and easy to deal with. Shane did a great job of keeping me updated
Kim H.
Vehicle Make : Acura
1 out of 5
1/17/2018
They called to say the car was ready for pick up and I assumed that meant they had cleaned the car and that it was ready for pickup. When I got in the car, it was clear that the interior of the car had NOT been wiped down after the work was completed. It also appeare that they didn’t bother to put a paper liner down to protect the floor mat. They took the car back to wipe down the interior when I complained but the floor mat still has dirty footprints. Additionally I’m still waiting for a part to come in and they didn’t mention that at all at pickup. We’ll see how they are on follow up on this point.
Antonio L.
Vehicle Make : Nissan
5 out of 5
1/17/2018
I really appreciated the communication! Excellent job!!!
Megan D.
Vehicle Make : Hyundai
2 out of 5
1/16/2018
Worst experience I’ve ever had getting a vehicle fixed at service king. I highly discourage anyone to use this location. I felt they lied to me over and over. I think they accepted my car even though they were full and wouldn’t finish it on time just to make more money. They didn’t keep me informed about my car until I got the corporate office involved and even then when the gm was dealing with me and said he’d call me back that afternoon with an update....NOTHING! Worst experience! I’m not sure what the difference is between here and the location down south by slaughter lane and 35 but they need to go there for training and learn how to treat customers and complete a job in the original time quoted.
Kristin E.
Vehicle Make : Volvo
5 out of 5
1/16/2018
Terry was awesome!
Will K.
Vehicle Make : Mercedes
1 out of 5
1/13/2018
Not coming back

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